At a Glance
- Tasks: Help clients solve day-to-day issues and ensure smooth operations.
- Company: Join BNY Mellon, a leader in financial services with a commitment to diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with potential for leadership and career advancement.
- Why this job: Make a real difference by enhancing client experiences and driving improvements.
- Qualifications: Bachelor’s degree and 3-5 years of experience in client services preferred.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
- Apply intermediate problem-solving skills, experience, and judgement to analyze information.
- Use communication skills to deliver high-quality service to a specialized client base.
- Provide clients with information related to BNY Mellon products and services across multiple lines of business and geographies, and direct them to appropriate resources as needed.
- Leverage understanding of broader BNY Mellon services and offerings.
- Monitor client inquiries, resolve non-routine issues, and escalate complex issues to appropriate team members as needed.
- Utilize knowledge of client issues and needs to contribute to business development efforts.
- Participate in internal activities and initiatives designed to improve the client experience.
- Recommend process improvements.
- May have people-management responsibilities in some geographies and provide guidance to less experienced team members.
- Support multiple, moderately complex client accounts.
Qualifications
- Bachelor’s degree or equivalent combination of education and experience is required.
- 3–5 years of total work experience, preferred.
- Experience in an operational area and/or client services preferred.
Equal Employment Opportunity
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.
Strategic Client Services Associate II in Manchester employer: BNY
At BNY Mellon, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our Strategic Client Services Associate II role offers employees the opportunity to engage with a diverse client base while developing their skills in a supportive environment that prioritises professional growth and innovation. With a commitment to employee development and a focus on enhancing the client experience, BNY Mellon stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Client Services Associate II in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Strategic Client Services Associate II role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client services and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Don’t forget to research BNY Mellon thoroughly! Understand their products and services, and think about how your skills can contribute to improving the client experience. This knowledge will impress interviewers and show that you’re genuinely interested.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for the role and the company. Let’s get you that job!
We think you need these skills to ace Strategic Client Services Associate II in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in client services and operational roles, and don’t forget to mention any problem-solving skills you’ve got up your sleeve!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Strategic Client Services Associate II role. Share specific examples of how you've resolved complex issues in the past.
Showcase Your Communication Skills:Since this role involves delivering high-quality service, make sure your application reflects your communication prowess. Use clear, concise language and demonstrate your ability to engage with clients effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at BNY
✨Know Your Client Services Inside Out
Make sure you’re well-versed in BNY Mellon's products and services. Research their client service strategies and be ready to discuss how your experience aligns with their operational needs. This will show that you’re not just interested in the role, but also in how you can contribute to their success.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex client issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your intermediate problem-solving skills and judgement, which are crucial for this role.
✨Communicate Clearly and Confidently
Since communication is key in client services, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to refine your delivery. Remember, it’s not just about what you say, but how you say it!
✨Be Ready to Discuss Process Improvements
Think about any process improvements you've suggested or implemented in previous roles. Be prepared to discuss these during the interview, as BNY Mellon values candidates who can contribute to enhancing the client experience. This shows initiative and a proactive mindset.
