At a Glance
- Tasks: Help clients solve day-to-day issues and ensure smooth operations.
- Company: Join BNY Mellon, a leader in financial services with a commitment to diversity.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth and to mentor less experienced team members.
- Why this job: Make a real difference by enhancing client experiences and driving improvements.
- Qualifications: Bachelor’s degree and 3-5 years of experience in client services preferred.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
- Apply intermediate problem-solving skills, experience, and judgement to analyze information.
- Use communication skills to deliver high-quality service to a specialized client base.
- Provide clients with information related to BNY Mellon products and services across multiple lines of business and geographies, and direct them to appropriate resources as needed.
- Leverage understanding of broader BNY Mellon services and offerings.
- Monitor client inquiries, resolve non-routine issues, and escalate complex issues to appropriate team members as needed.
- Utilize knowledge of client issues and needs to contribute to business development efforts.
- Participate in internal activities and initiatives designed to improve the client experience.
- Recommend process improvements.
- May have people-management responsibilities in some geographies and provide guidance to less experienced team members.
- Support multiple, moderately complex client accounts.
Qualifications
- Bachelor’s degree or equivalent combination of education and experience is required.
- 3–5 years of total work experience, preferred.
- Experience in an operational area and/or client services preferred.
Equal Employment Opportunity
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.
Specialist, Client Service II in Manchester employer: BNY
At BNY, we pride ourselves on being an exceptional employer, particularly for the Vice President, Data Transfer – Integration & Quality role in London. Our commitment to a culture of excellence is reflected in our competitive compensation and comprehensive benefits, including generous paid leave and volunteer time, which support both personal and professional growth. We foster an inclusive environment that champions innovation and collaboration, providing ample opportunities for career advancement while ensuring our employees are equipped with the resources they need to thrive.
