At a Glance
- Tasks: Help clients solve day-to-day issues and ensure smooth operations.
- Company: Join BNY Mellon, a leader in financial services with a commitment to diversity.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth and to mentor less experienced team members.
- Why this job: Make a real difference by enhancing client experiences and driving improvements.
- Qualifications: Bachelor’s degree and 3-5 years of experience in client services preferred.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
- Apply intermediate problem-solving skills, experience, and judgement to analyze information.
- Use communication skills to deliver high-quality service to a specialized client base.
- Provide clients with information related to BNY Mellon products and services across multiple lines of business and geographies, and direct them to appropriate resources as needed.
- Leverage understanding of broader BNY Mellon services and offerings.
- Monitor client inquiries, resolve non-routine issues, and escalate complex issues to appropriate team members as needed.
- Utilize knowledge of client issues and needs to contribute to business development efforts.
- Participate in internal activities and initiatives designed to improve the client experience.
- Recommend process improvements.
- May have people-management responsibilities in some geographies and provide guidance to less experienced team members.
- Support multiple, moderately complex client accounts.
Qualifications
- Bachelor’s degree or equivalent combination of education and experience is required.
- 3–5 years of total work experience, preferred.
- Experience in an operational area and/or client services preferred.
Equal Employment Opportunity
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.
Specialist, Client Service II in Manchester employer: BNY
At BNY Mellon, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to engage in meaningful client interactions, all while working in a dynamic environment that values innovation and problem-solving. Located in a vibrant area, our team enjoys a supportive atmosphere where every member can thrive and contribute to enhancing the client experience.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Client Service II in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BNY. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BNY before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist, Client Service II in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BNY:Your cover letter is your chance to shine! Tell us why you want to work at BNY specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BNY!
How to prepare for a job interview at BNY
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
