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- Tasks: Assist clients with inquiries and resolve complex issues in a fast-paced environment.
- Company: Join BNY, a leading global financial services company driving innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Why this job: Be part of a dynamic team transforming the future of finance.
- Qualifications: Experience in client service or financial operations; strong communication skills.
- Other info: Diverse paths welcomed; apply even if you don’t meet every qualification.
The predicted salary is between 30000 - 40000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
The role is for an Associate, Operations Client Service Representative to join our Wealth Services Operations team based in Manchester. BNY’s Wealth Services platform is a dynamic, next-generation ecosystem that leverages advanced data analytics, intuitive digital tools, and seamless third-party integrations to streamline operations and empower advisors to deliver personalised, world-class wealth experiences at scale.
Responsibilities:
- Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures.
- Provide clear, empathetic guidance on product features and technical assistance for issues escalated by teammates, resolving the most complex cases.
- Research and resolve operational or client issues end-to-end; identify trends and propose data-driven solutions to prevent recurrence.
- Collaborate across teams to share status updates on problem resolution and outstanding issues; direct inquiries to the right resources at BNY.
- Contribute to continuous improvement by suggesting ideas that enhance efficiency, client experience, and risk controls; support implementation of process changes.
What Will Help You Succeed:
- Experience in financial services operations, wealth operations, or client service.
- Confidence working with client inquiries, operational processes, and issue resolution in a fast-paced environment.
- Strong communication skills with a client-obsessed mindset; able to explain complex topics in simple, inclusive language.
- Curiosity and problem-solving skills with the ability to analyse trends and recommend improvements.
- Comfort with digital tools and learning new systems quickly; attention to detail and ownership mindset.
Qualifications:
- High school/secondary school or equivalent experience required; Bachelor’s degree welcomed but not mandatory.
- Several years of total work experience helpful; we value diverse paths and transferable skills.
- If you don’t meet every qualification but are excited about the role, we encourage you to apply — you may be the right candidate.
Additional Information:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Specialist, Client Processing in Manchester employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Client Processing in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at BNY on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching BNY’s culture and values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our innovative team.
✨Tip Number 3
Practice your communication skills! Since the role involves client interaction, being able to explain complex topics simply is key. Try mock interviews with friends or family to nail it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Specialist, Client Processing in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in financial services operations and client service, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and simple language in your application. We want to see how you can explain complex topics in an easy-to-understand way.
Demonstrate Problem-Solving Abilities: Share examples of how you've tackled challenges in previous roles. We love candidates who can analyse trends and suggest improvements, so don’t hold back on showcasing your curiosity and problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BNY
✨Know Your Stuff
Before the interview, make sure you understand BNY's services and how they operate within the financial sector. Familiarise yourself with their Wealth Services platform and think about how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role requires strong communication, practice explaining complex topics in simple terms. You might even want to prepare a few examples of how you've successfully resolved client inquiries in the past.
✨Be a Problem Solver
Think of specific instances where you've identified trends or proposed solutions to operational issues. Be ready to discuss these during the interview, as it shows your analytical skills and proactive mindset.
✨Embrace the Digital Tools
BNY values comfort with digital tools, so be prepared to discuss any relevant software or systems you've used. If you’ve learned new systems quickly in the past, share those experiences to demonstrate your adaptability.