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- Tasks: Investigate client complaints and draft responses while ensuring compliance.
- Company: Leading financial services firm with a supportive culture.
- Benefits: Competitive compensation, generous paid leave, and personal development opportunities.
- Why this job: Join a dynamic team and enhance your skills in AI and digital tools.
- Qualifications: 3-5 years of experience and excellent communication skills required.
- Other info: Foster personal resilience and achieve your financial goals.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm is seeking an Associate for Complaints in Manchester. The role involves investigating client complaints, drafting responses, and ensuring compliance with regulatory standards.
Candidates should have 3-5 years of experience, excellent communication skills, and a willingness to develop skills in AI/Digital Tools.
The firm offers competitive compensation, generous paid leaves, and a supportive culture fostering personal resilience and financial goals.
Shareholder Services Associate — Complaints & Resolution in Manchester employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shareholder Services Associate — Complaints & Resolution in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling and compliance. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Show off your tech-savvy side! Brush up on AI and digital tools relevant to the role. We can mention any relevant experience during interviews to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress easily that way.
We think you need these skills to ace Shareholder Services Associate — Complaints & Resolution in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling client complaints and your communication skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can contribute to our team. We love seeing genuine enthusiasm for the position.
Showcase Your Tech Savvy: Since we’re keen on candidates who are willing to develop skills in AI and digital tools, mention any relevant experience or courses you've taken. We appreciate candidates who are eager to learn and adapt!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BNY
✨Know Your Complaints Process
Familiarise yourself with the typical complaints process in financial services. Be ready to discuss how you would handle various client complaints, including your approach to investigation and resolution. This shows that you understand the role and can think critically about real-world scenarios.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about times when you had to draft responses to complaints or explain complex information clearly. Practising these examples will help you articulate your skills during the interview.
✨Emphasise Your Tech Savviness
With a focus on AI and digital tools, be prepared to discuss any relevant experience you have with technology in your previous roles. If you’ve used specific software or tools to manage complaints or improve processes, mention them. This demonstrates your willingness to adapt and grow in a tech-driven environment.
✨Align with Their Culture
Research the firm's culture and values, especially their emphasis on personal resilience and financial goals. Think about how your own values align with theirs and be ready to share personal anecdotes that reflect this alignment. This will help you connect with the interviewers on a deeper level.
