At a Glance
- Tasks: Lead client service for high-value accounts and develop retention strategies.
- Company: Join BNY, a global leader in financial services with a focus on innovation.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a culture that values innovation and employee success.
- Why this job: Make a real impact in the financial world while working with cutting-edge technology.
- Qualifications: 7-10 years in client service or relationship management; strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Were seeking a future team member for the role of Senior Vice President, Corporate Trust, Structured Debt, Client Service Executive to join our team. This position is in Manchester.
What we do:
BNYs Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.
In this role, youll make an impact in the following ways:
- Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
- Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
- Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
- Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
- Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
- Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
- Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
- Uphold the highest standards of governance, risk management, and compliance in every client interaction.
To be successful in this role, were seeking the following:
- 7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry.
- Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
- Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
- Exceptional communication, negotiation, and problem-solving skills.
- Strategic mindset with the ability to analyze client health metrics and translate insights into action.
- Deep understanding of Corporate Trust products, market dynamics, and operational processes.
- Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.
At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Senior Vice President, Client Service Executive in Manchester employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Manchester. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our global financial services framework. Join us to be part of a team that values client relationships, embraces cutting-edge technology, and empowers you to make a meaningful impact in the world of finance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Service Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those who work at BNY or similar firms. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching BNY's Corporate Trust services. Understand their client base and recent market trends. This will help you showcase your knowledge and passion during the conversation.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed client relationships and resolved issues in the past. This will demonstrate your fit for the Client Service Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at BNY.
We think you need these skills to ace Senior Vice President, Client Service Executive in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Vice President, Client Service Executive. Highlight your experience in client service and relationship management, especially in the Corporate Trust or financial services industry. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and driven service excellence in your previous roles. Let us know why you’re excited about joining our team!
Showcase Your Strategic Mindset:In your application, demonstrate your strategic thinking abilities. Discuss how you've used metrics and feedback to improve client satisfaction and retention. We love candidates who can analyse data and turn insights into actionable strategies!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team at BNY!
How to prepare for a job interview at BNY
✨Know Your Client Service Inside Out
Make sure you have a solid understanding of client service principles, especially in the context of Corporate Trust. Brush up on your knowledge of fiduciary services and how they impact client relationships. Be ready to discuss specific examples from your past experience where you've successfully managed client expectations.
✨Showcase Your Strategic Mindset
Prepare to demonstrate your ability to analyse client health metrics and translate insights into actionable strategies. Think of instances where you've identified potential risks and implemented preventative measures. This will show that you're proactive and can think critically about client needs.
✨Communicate with Confidence
Exceptional communication is key for this role. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common interview questions, focusing on your negotiation and problem-solving skills. Remember, it's not just what you say, but how you say it!
✨Stay Informed on Market Trends
Demonstrate your passion for the industry by staying updated on market trends and regulatory changes. Be prepared to discuss how these factors could impact client service and the Corporate Trust sector. Showing that you’re informed will highlight your commitment to excellence and your client-obsessed mindset.
