At a Glance
- Tasks: Lead complex client service operations and provide expert support to team members.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Competitive pay, flexible resources, wellness programs, and generous paid leave.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team transforming the future of finance with cutting-edge technology.
- Qualifications: Experience in financial services and strong problem-solving skills preferred.
The predicted salary is between 45000 - 55000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist, Operations Client Service Representative to join our Wealth Services Operations team. This role is located in Manchester. BNY’s Wealth Services platform is a dynamic, next‑generation ecosystem that leverages advanced data analytics, intuitive digital tools, and seamless third‑party integrations to streamline operations and empower advisors to deliver personalized, world‑class wealth experiences at unprecedented scale.
Responsibilities:
- Serves as the technical expert for the most complex transactions and processes on a daily basis.
- Independently assists clients by responding to the most complex phone, email and other inquiries regarding the most technically advanced company products, services and procedures.
- Provides technical assistance for the most complex issues that have been escalated by junior team members and guides junior and senior team members towards solutions.
- Researches and resolves complex operational or client issues.
- Identifies trends in client issues and proposes and implements solutions.
- Formally assigns work to team and is held accountable for team’s work completion and quality.
- Monitors resource allocation for team to allow team to best respond to client inquiries that require department or product specific technical knowledge.
- Monitors team efficiency and develops and implements process improvement tactics.
- Is held accountable for team efficiency.
- Provides guidance to experienced staff; likely serves as the team leader for team.
- Develops and is accountable for the achievement of team objectives.
Qualifications:
- High School/secondary school or the equivalent combination of education and experience is required; Bachelor’s degree preferred.
- A number of years total work experience preferred.
- Experience in financial services operations, wealth operations and client service preferred.
Benefits:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Senior Specialist, Client Service in Manchester employer: BNY
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making it an exceptional employer for those seeking to thrive in the financial services sector. Located in Manchester, our Wealth Services Operations team offers employees access to cutting-edge technology and a supportive environment that encourages professional growth and personal wellbeing. With competitive compensation, generous benefits, and a commitment to diversity and inclusion, BNY is dedicated to empowering its employees to achieve their career aspirations while making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Client Service in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY through LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching BNY’s latest projects and initiatives. We want to show that we’re not just interested in the job, but also in how we can contribute to their innovative solutions and client service excellence.
✨Tip Number 3
Practice common interview questions, especially those related to client service and problem-solving. We need to demonstrate our ability to handle complex issues and lead a team effectively, so let’s nail those responses!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for the team.
We think you need these skills to ace Senior Specialist, Client Service in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Specialist role. Highlight your experience in financial services and client service, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our mission at BNY. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you’ve tackled complex issues or improved processes. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you’re well-versed in the financial services industry, especially around wealth operations and client service. Brush up on BNY's products and services, and be ready to discuss how your experience aligns with their needs.
✨Showcase Problem-Solving Skills
Prepare examples of complex client issues you've resolved in the past. Highlight your analytical skills and how you’ve implemented solutions that improved processes or client satisfaction. This will demonstrate your ability to handle the technical challenges of the role.
✨Team Leadership Experience
Since this role involves guiding junior team members, be ready to share your leadership experiences. Talk about how you’ve motivated teams, assigned tasks, and ensured quality work. This shows you can take charge and drive team success.
✨Ask Insightful Questions
Prepare thoughtful questions about BNY’s culture, team dynamics, and future projects. This not only shows your interest in the company but also helps you gauge if it’s the right fit for you. Plus, it’s a great way to engage with your interviewers!
