At a Glance
- Tasks: Support and enhance software applications while collaborating with diverse teams.
- Company: Join a leading financial services firm in Manchester with a dynamic work culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact by improving application support processes using innovative AI tools.
- Qualifications: Strong SQL skills, experience with monitoring tools, and a passion for problem-solving.
The predicted salary is between 63000 - 77000 £ per year.
We’re seeking a future team member for the role of
Senior Associate, Production Services Application Support Analyst to join our team. This role is located in
Manchester
In this role, you’ll make an impact in the following ways
- Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
- Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
- Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
- Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.
To be successful in this role, we’re seeking the following
• Technical skills
- Excellent SQL scripting skills
- Knowledge of any scripting language such as Power Shell or VBScript
- Experience of using monitoring tools such as App D, Splunk, Grafana, Cloudprober, Moogsoft
- Knowledge of any scripting language such as Power Shell or VBScript
- Experience of using Azure and Snowflake technology
- Knowledge of multi-tier application architecture
- Experience of web technologies and internet based applications
- Experience of working with Production and Non-production environments
- Experience of application recovery of priority incidents with limited support
- Understanding of Message Queuing (i. e. IBM Web Sphere MQ or Microsoft MQ etc.)
- Knowledge of any issue/problem tracking system such as Service Now
- Common AI tools (e. g., Microsoft Copilot, Chat GPT, Git Hub Copilot) to support troubleshooting, documentation and automation
- AI Automation
- Agentic AI
- Prompt Engineering
• Soft Skills
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
- High level of professionalism when communicating with external clients and internal users to resolve problems.
- Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
- Results oriented, leading by example with excellent analytical and problem-solving skills.
- Maintain an attitude of continual service improvement to help suggest improvements and drive change.
Senior Associate, Production Services Application Support Analyst in Manchester employer: BNY
At BNY, we pride ourselves on fostering a culture that champions innovation and employee growth, making it an exceptional place to work. Located in Manchester, our team enjoys access to cutting-edge technology and a collaborative environment that empowers individuals to drive transformative solutions in the financial sector. With competitive compensation, generous benefits, and a commitment to personal and professional development, BNY is dedicated to supporting our employees' journeys both inside and outside of work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate, Production Services Application Support Analyst in Manchester
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at BNY or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to BNY.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like BNY.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like BNY that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Associate, Production Services Application Support Analyst in Manchester
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at BNY.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at BNY and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at BNY
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If BNY uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
