At a Glance
- Tasks: Support and enhance software applications in a dynamic, collaborative environment.
- Company: Join BNY Pershing, a leader in financial services with a culture of excellence.
- Benefits: Competitive pay, wellness programmes, paid volunteer time, and flexible leave options.
- Other info: Work with diverse teams across the globe and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by improving application support and driving innovation with AI tools.
- Qualifications: Strong SQL skills, experience with monitoring tools, and a proactive problem-solving mindset.
The predicted salary is between 40000 - 50000 € per year.
This role is located in Manchester.
Responsibilities
- Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
- Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
- Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
- Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.
Qualifications
Technical skills:
- Excellent SQL scripting skills
- Knowledge of any scripting language such as PowerShell or VBScript
- Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
- Experience of using Azure and Snowflake technology
- Knowledge of multi-tier application architecture
- Experience with web technologies and internet based applications
- Experience working with Production and Non-production environments
- Experience with application recovery of priority incidents with limited support
- Understanding of Message Queuing (e.g., IBM WebSphere MQ or Microsoft MQ)
- Knowledge of issue/problem tracking system such as ServiceNow
- Experience with common AI tools (Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
Soft skills:
- Excellent verbal and written communication skills
- Positive attitude towards the role and willingness to support all products and react to live problems with utmost priority.
- Ability to work with cross-continental, cross-culture support teams and coordinate between disparate disciplines.
- High level of professionalism when communicating with external clients and internal users to resolve problems.
- Ownership of problems and commitment to bring problems to closure while managing expectations.
- Results oriented, leading by example with strong analytical and problem-solving skills.
- Continuous service improvement mindset to suggest improvements and drive change.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. Paid leaves, including paid volunteer time, are available to support employees and families through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Associate, Production Services Application Support Analyst in Manchester employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Manchester where collaboration and innovation thrive. Our commitment to employee growth is evident through our competitive compensation, comprehensive benefits, and a culture that values continuous improvement and inclusivity. Join us to be part of a team that not only supports your professional development but also encourages meaningful contributions to the community through paid volunteer time.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate, Production Services Application Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your technical abilities, especially with SQL and monitoring tools. We love seeing candidates who can demonstrate their expertise in real-world applications.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to make an impact.
We think you need these skills to ace Senior Associate, Production Services Application Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Associate, Production Services Application Support Analyst. Highlight your technical skills like SQL scripting and experience with monitoring tools, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and how your experience aligns with our needs. Don’t forget to mention your problem-solving skills and your ability to work with cross-cultural teams!
Showcase Your Soft Skills:We value excellent communication and a positive attitude. Use your application to demonstrate how you've effectively communicated with clients or resolved issues in past roles. This will help us see your fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at BNY
✨Know Your Tech Inside Out
Make sure you brush up on your SQL scripting skills and any relevant scripting languages like PowerShell or VBScript. Familiarise yourself with the monitoring tools mentioned in the job description, such as AppD and Splunk, so you can confidently discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved issues in previous positions. Highlight your experience with application recovery and how you've managed priority incidents, as this will demonstrate your ability to handle high-pressure situations effectively.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in simple terms, especially when discussing your experiences with cross-cultural teams or external clients.
✨Embrace Continuous Improvement
Come prepared with ideas on how you could improve monitoring and incident resolution processes using AI tools. This shows that you have a proactive mindset and are committed to driving change, which aligns perfectly with the company's values.
