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- Tasks: Lead training for new hires and develop certification programs in a dynamic financial environment.
- Company: Join BNY, a top global financial services company driving innovation and inclusion.
- Benefits: Enjoy competitive pay, flexible resources, wellness programs, and generous paid leave.
- Why this job: Make a real impact by shaping the future of finance through training and development.
- Qualifications: Experience in client-facing roles and knowledge of training methodologies preferred.
- Other info: Be part of a collaborative team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it is all about.
We’re seeking a future team member for the role of EMEA Training Lead to join our EMEA Enterprise Contact Centre – Transfer Agency team. This role is located in Manchester, UK.
Responsibilities
- Own and deliver EMEA Enterprise Contact Centre (ECC) new hire training plans.
- Create and own EMEA ECC new hire and training certification programs and pathways.
- Alongside the ECC management team, support ongoing staff development planning and opportunities through targeted training.
- Regularly monitor staff competency levels and supplement with additional training where required, in line with development plans.
- Sample monitoring of the quality of calls and emails for all investor-facing staff.
- Be the point of contact with training peers across Global ECC teams and Transfer Agency (TA) Operations team to align best practice and knowledge sharing.
- Maintain your working knowledge of all products and procedures within TA and ECC.
- Take accountability for your development and undertake training/coaching identified to support delivery of high level of client service.
- Support and provide client training on internal systems where required.
- Align with our Digital Adoption partners to further enhance Artificial Intelligence (AI) support and training tools.
Qualifications
- Direct client facing experience within a fast-paced environment.
- Knowledge of training methodologies and the ability to adapt approach for different scenarios and learning preferences.
- Experience of supporting staff with both classroom and on-the-job training and development needs within financial services.
- Comfort and experience in working independently and collaboratively in a global cross-functional team.
- Knowledge of Transfer Agency or Contact Centre is preferred.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Associate - EMEA Training Lead in Manchester employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate - EMEA Training Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at BNY through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Associate role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching BNY's culture and values. They love innovation and inclusion, so think of examples from your past that showcase these traits. We want to see how you can contribute to their mission of powering the future of finance!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to training methodologies and client-facing experiences. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at BNY and ready to take on the challenge of being an EMEA Training Lead.
We think you need these skills to ace Senior Associate - EMEA Training Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Associate - EMEA Training Lead role. Highlight your training methodologies and client-facing experience, as these are key to what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about training and development in the financial services sector. Share specific examples of how you've made an impact in previous roles.
Showcase Your Adaptability: We love candidates who can adapt their training approach to different learning styles. In your application, mention any experiences where you've successfully tailored your training methods to meet diverse needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you have a solid understanding of BNY's services, especially in the Transfer Agency and Contact Centre areas. Brush up on their training methodologies and be ready to discuss how you can adapt your approach to different learning styles.
✨Showcase Your Experience
Prepare to share specific examples from your past roles where you've successfully delivered training or supported staff development. Highlight any direct client-facing experience you've had, especially in fast-paced environments.
✨Be a Team Player
BNY values collaboration, so be ready to discuss how you've worked within cross-functional teams. Share instances where you've aligned with peers to share best practices or improve training outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about their current training challenges or how they leverage AI in their training processes. This shows your genuine interest and helps you gauge if it's the right fit for you.
