At a Glance
- Tasks: Serve clients globally, manage inquiries, and support financial services.
- Company: Join BNY, a leading global financial services company driving innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team redefining finance with cutting-edge technology.
- Qualifications: Client-facing experience in financial services and fluent in German.
The predicted salary is between 45000 - 55000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Associate to join our Global Payments & Trade Client Servicing team in EMEA. This role is located in Manchester, United Kingdom.
Responsibilities
- Servicing clients across different market segments and/or regions with multiple countries and languages.
- Serve as the main contact for day‑to‑day client inquiries and manage different types of investigations including resolutions on specific products such as payment, trade or any other BNY Mellon product/service issues.
- Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
- Provide day‑to‑day servicing support to BNY Mellon Treasury Services Relationship Management and maintain a positive client experience for our existing and potential new clients.
Qualifications
- Direct client‑facing experience within financial services.
- Experience with correspondent banking or understanding of payments product and lifecycle.
- Experience discussing client digital solutions to clients.
- Experience working in a global team.
- Fluent in German (essential).
Our Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – underrepresented racial and ethnic groups, females, individuals with disabilities, protected veterans.
Global Client Service Lead (German) – Payments & Trade in Manchester employer: BNY
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making us an exceptional employer for those seeking to thrive in the financial services sector. Located in Manchester, our Global Client Service Lead role offers competitive compensation, comprehensive benefits, and ample opportunities for personal and professional growth, all while being part of a team that drives transformative solutions across the globe. Join us to be at the forefront of finance, where your contributions will not only impact clients but also uplift communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Global Client Service Lead (German) – Payments & Trade in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching BNY's recent projects and innovations. Show us that you’re not just interested in the role but also in how you can contribute to their mission of redefining finance.
✨Tip Number 3
Practice your German! Since fluency is essential, brush up on industry-specific vocabulary and phrases. This will help you feel more confident when discussing client solutions during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BNY team.
We think you need these skills to ace Global Client Service Lead (German) – Payments & Trade in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your client-facing experience and any relevant knowledge of payments products to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our Global Payments & Trade team.
Showcase Your Language Skills:Since fluency in German is essential, don’t forget to mention your language skills prominently. If you have experience working in multilingual environments, share that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you brush up on your knowledge of payments and trade products. Understand the lifecycle of these services and be ready to discuss how they impact clients. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about the industry.
✨Showcase Your Client-Facing Experience
Prepare examples from your past roles where you've successfully managed client relationships. Highlight any specific challenges you faced and how you resolved them. This will demonstrate your ability to handle day-to-day inquiries and maintain a positive client experience.
✨Brush Up on Your German
Since fluency in German is essential for this role, practice speaking and writing in German before the interview. You might even want to prepare some answers to common interview questions in German to showcase your language skills and confidence.
✨Emphasise Teamwork
BNY values collaboration, so be ready to discuss your experience working in global teams. Share specific examples of how you’ve contributed to team success and how you’ve navigated cultural differences. This will highlight your adaptability and teamwork skills.
