At a Glance
- Tasks: Investigate and resolve client complaints, ensuring compliance with regulations.
- Company: Join BNY, a leading global financial services company shaping the future.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping clients and driving continuous improvement.
- Qualifications: Experience in financial services preferred; a degree is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. We’re seeking a future team member for the role of Specialist, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK.
Responsibilities
- Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.
- Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate.
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
- Escalate any high‑priority or high‑risk complaints to manager and analyze data to monitor performance and drive continuous improvement.
Qualifications
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
- Experience in a financial services operational area and/or oversight handling preferred.
- Willingness to develop personal skills in AI/Digital Tools preferred.
Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Client Complaints Specialist — Financial Services (UK) in Manchester employer: BNY
At BNY, we pride ourselves on fostering a culture of excellence and innovation, making us an exceptional employer in the financial services sector. Located in Manchester, our team enjoys competitive compensation, comprehensive benefits, and a strong focus on employee wellbeing and personal growth, including access to cutting-edge AI tools. We are committed to creating a supportive environment that empowers our employees to thrive both professionally and personally, while also making a positive impact on the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Client Complaints Specialist — Financial Services (UK) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at BNY through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching common complaints in financial services. Show us you understand the industry and can think on your feet when it comes to resolving issues.
✨Tip Number 3
Practice your communication skills! As a Client Complaints Specialist, you'll need to convey complex information clearly. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Client Complaints Specialist — Financial Services (UK) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Complaints Specialist role. Highlight your experience in financial services and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:Since this role involves investigating and resolving complaints, it’s crucial to demonstrate your problem-solving abilities. Share specific examples from your past experiences where you successfully handled complaints or difficult situations. We love seeing how you tackle challenges!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at BNY!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you understand the financial services industry, especially the regulations like CASS and GDPR. Brush up on your knowledge about complaint handling processes and how they apply to BNY's operations.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complaints or issues. Highlight your ability to think critically and act swiftly, as this role requires early resolution of client complaints.
✨Familiarise Yourself with AI Tools
Since the role mentions a willingness to develop skills in AI and digital tools, do some research on how these technologies are used in financial services. Being able to discuss this in your interview will show your enthusiasm for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges faced in complaint resolution, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
