At a Glance
- Tasks: Oversee operations, manage queries, and ensure client service standards are met.
- Company: Join a leading financial services firm with a commitment to excellence.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Opportunities for growth and training in AI/Digital Tools.
- Why this job: Make an impact in a dynamic environment while developing your skills.
- Qualifications: Experience in financial services and strong Excel skills preferred.
The predicted salary is between 40000 - 50000 € per year.
Location: Manchester, UK – HYBRID
Conduct oversight of work processed in our operational processing centers to ensure all client service standards are met/exceeded. This work may include managing change, records maintenance, payments, reconciliation of invoices and other processes for Transfer Agency. Investigate and resolve day-to-day operational queries, issues, and incidents and analyze data to monitor performance and drive continuous improvement, owning the review and maintenance of relevant procedures with our print vendor. Support the operations manager with daily workflow management, training, and development within the team, and participate in periodic reviews and audits with internal and external stakeholders. Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
Qualifications
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role.
- A bachelor's degree may be beneficial, but not necessarily required.
- 5-7 years of total work experience preferred but we will consider less experienced candidates.
- Experience in a financial services operational area and/or oversight preferred.
- Advanced Excel skills, data analysis and data mapping experience preferred.
- VBA knowledge is an advantage but not essential.
- Willingness to develop personal skills in AI/Digital Tools preferred.
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Associate, Shareholder Services II in Manchester employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and professional growth. Located in Manchester, our hybrid work model allows for flexibility while providing access to competitive compensation and comprehensive benefits, including generous paid leave and volunteer time. Join us to be part of a team that values excellence and supports your journey towards personal and financial success.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Shareholder Services II in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Associate, Shareholder Services II in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate, Shareholder Services role. Highlight relevant experience in financial services and operational areas, and don’t forget to showcase your advanced Excel skills and any data analysis experience you have.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your willingness to develop skills in AI and digital tools, as that’s something we value.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've investigated and resolved operational queries in the past. We love candidates who can demonstrate their analytical skills and commitment to continuous improvement!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at BNY
✨Know Your Numbers
Brush up on your Excel skills and be ready to discuss how you've used data analysis in previous roles. Be prepared to share specific examples of how you've improved processes or resolved issues using data.
✨Understand Regulatory Requirements
Familiarise yourself with the key regulations mentioned in the job description, like CASS, COLL, and GDPR. Showing that you understand these regulations will demonstrate your readiness for the role and your commitment to compliance.
✨Showcase Your Problem-Solving Skills
Think of a few scenarios where you've successfully resolved operational queries or incidents. Be ready to explain your thought process and the steps you took to reach a solution, as this will highlight your analytical skills.
✨Be a Team Player
Since the role involves supporting the operations manager and training others, prepare to discuss your experience in teamwork and leadership. Share examples of how you've contributed to team success and helped develop colleagues.
