At a Glance
- Tasks: Investigate and resolve client complaints while ensuring compliance with regulations.
- Company: BNY, a leading global financial services company with a culture of excellence.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Great opportunities for personal growth and career advancement in a dynamic environment.
- Why this job: Join a team that drives transformative solutions and uplifts communities worldwide.
- Qualifications: Experience in financial services preferred; willingness to learn AI/Digital Tools is a plus.
The predicted salary is between 30000 - 40000 € per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We’re seeking a future team member for the role of Specialist, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK.
Responsibilities- Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.
- Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate.
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
- Escalate any high‑priority or high‑risk complaints to manager and analyze data to monitor performance and drive continuous improvement.
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
- Experience in a financial services operational area and/or oversight handling preferred.
- Willingness to develop personal skills in AI/Digital Tools preferred.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Associate, Investor Services Operations II in Manchester employer: BNY
At BNY, we pride ourselves on fostering a culture of excellence and innovation, making us an exceptional employer in the financial services sector. Located in Manchester, our team enjoys competitive compensation, comprehensive benefits, and a strong focus on employee wellbeing and growth opportunities, including access to cutting-edge technology and resources. Join us to be part of a collaborative environment that not only drives industry transformation but also uplifts communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Investor Services Operations II in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching BNY’s culture and values. We want to see how you fit into our team, so think about how your experiences align with our mission of driving transformative solutions.
✨Tip Number 3
Show off your problem-solving skills! In the interview, be ready to discuss how you've handled complaints or challenges in the past. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at BNY.
We think you need these skills to ace Associate, Investor Services Operations II in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Associate, Investor Services Operations II. Highlight any relevant experience in financial services and operational areas, as well as your skills in handling complaints and using digital tools.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've resolved complaints or improved processes in previous jobs, and show your enthusiasm for working with cutting-edge AI technologies.
Showcase Your Skills:Don’t forget to mention any training or experience you have with regulatory requirements like CASS, COLL, or GDPR. This will demonstrate your understanding of the compliance landscape we operate in.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you understand the financial services industry and the specific role you're applying for. Brush up on key regulations like CASS, COLL, and GDPR, as these will likely come up in conversation.
✨Showcase Your Problem-Solving Skills
Since the role involves investigating and resolving complaints, prepare examples of how you've successfully handled difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Tech Savvy
BNY values candidates who are willing to develop their skills in AI and digital tools. Be ready to discuss any relevant experience you have with technology and how it can enhance client service.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
