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- Tasks: Assist clients with complex inquiries and provide technical expertise daily.
- Company: Join BNY Mellon, a leader in financial services with a commitment to diversity.
- Benefits: Inclusive policies, wellbeing support, and opportunities for professional growth.
- Why this job: Make a real impact by solving client issues and improving team efficiency.
- Qualifications: High school diploma required; experience in financial services preferred.
- Other info: Dynamic team environment with leadership opportunities and career advancement.
The predicted salary is between 28800 - 48000 £ per year.
Client Service - S4
Serves as the technical expert for complex transactions and processes on a daily basis and provides work direction for the team. Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures. Responds to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members. Researches and resolves complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
Provides status updates on problem resolution and outstanding issues to other teams. Directs inquiries to the appropriate resources at BNY Mellon. Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team. Provides guidance to less experienced staff. May serve as the team leader for a team of support staff.
Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.
High school/secondary school or the equivalent combination of education and experience is required. Bachelor's degree preferred. 3-5 years of total work experience preferred. Experience in financial services preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Associate, Client Operations Representative I in Manchester employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Client Operations Representative I in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY Mellon on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to client operations. We should focus on showcasing our problem-solving skills and ability to handle complex inquiries, just like in the job description.
✨Tip Number 3
Show off our tech-savvy side! Brush up on the latest financial services tools and trends. Being able to discuss these confidently can really set us apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Associate, Client Operations Representative I in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client service and technical expertise. We want to see how your skills align with the role of Associate, Client Operations Representative I.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think critically and propose effective solutions, especially in a fast-paced environment like ours.
Highlight Teamwork and Leadership: Since this role involves guiding less experienced staff, share any experiences where you've led a team or contributed to process improvements. We value collaboration and want to know how you can help us achieve our team objectives.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you’re well-versed in the products and services offered by BNY Mellon. Brush up on their features and any recent changes. This will help you confidently answer complex client inquiries during the interview.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Highlight your ability to research and identify trends in client problems, as this is key for the Associate, Client Operations Representative I role.
✨Demonstrate Leadership Potential
Even if you're not applying for a managerial position, show that you can guide and support less experienced team members. Share instances where you’ve taken the lead or contributed to team efficiency improvements.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and process improvement initiatives at BNY Mellon. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
