At a Glance
- Tasks: Lead client service management and deliver exceptional experiences for our clients.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic role with opportunities for leadership and career growth.
- Why this job: Be part of transformative solutions that redefine industries and uplift communities.
- Qualifications: Strong relationship-building skills and experience in financial services required.
The predicted salary is between 60000 - 80000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it’s all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Service to join our Asset Servicing team. This role is located in London.
Responsibilities- Develop a thorough understanding of our client’s business, operating model and technology strategy.
- Deliver exceptional service aligned to clients’ needs and expectations across all products and services.
- Cultivate a deep relationship and appreciation for what drives our clients’ service requirements.
- Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution).
- Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities.
- Deliver robust operational insights, and transparency into service performance, leveraging industry leading interfaces.
- Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions.
- Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future.
- Able to build strong, collaborative relationships, both internally and externally with our clients.
- Analyse information and apply problem solving skills.
- Operate with a sense of urgency, and prioritise effectively.
- Communicate clearly and concisely and be able to adapt style depending on audience.
- Apply strong controls focus, and know when to elevate.
- Experience within Financial services, particularly Middle office experience.
- Experience engaging with, or working within, top tier investment services firms.
- Experience delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services.
- Demonstrate strong leadership skills and provide guidance to less experienced team members.
- Bachelor’s degree or the equivalent combination of education and experience.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
AwardsAmerica’s Most Innovative Companies, Fortune, 2025. World’s Most Admired Companies, Fortune 2025. “Most Just Companies”, Just Capital and CNBC, 2025.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Vice President, Client Service Management in London employer: BNY
At BNY, we pride ourselves on being an exceptional employer, particularly for the Vice President, Data Transfer – Integration & Quality role in London. Our commitment to a culture of excellence is reflected in our competitive compensation and comprehensive benefits, including generous paid leave and volunteer time, which support both personal and professional growth. We foster an inclusive environment that champions innovation and collaboration, providing ample opportunities for career advancement while ensuring our employees are equipped with the resources they need to thrive.
