We’re seeking a future team member for the role of Senior Vice President, ETF Client Service Executive to join our ETF Client Service team. This role is located in London.
In this role, you’ll make an impact in the following ways:
- Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
- Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
- Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
- Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.
Requirements
- Strong experience in an ETF operational area and/or client services preferred.
- Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
- Strong skills in client relationship management, service delivery, and influencing cross-functional teams.
- Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Senior Vice President, ETF Client Service Executive in London employer: BNY
At BNY, we pride ourselves on being an exceptional employer, particularly for the Vice President, Data Transfer – Integration & Quality role in London. Our commitment to a culture of excellence is reflected in our competitive compensation and comprehensive benefits, including generous paid leave and volunteer time, which support both personal and professional growth. We foster an inclusive environment that champions innovation and collaboration, providing ample opportunities for career advancement while ensuring our employees are equipped with the resources they need to thrive.
