At a Glance
- Tasks: Lead client service for high-value clients and develop retention strategies.
- Company: Join a leading financial services firm with a commitment to excellence.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Diverse and inclusive workplace focused on personal and professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving service success.
- Qualifications: 7-10 years in client service or relationship management, with strong communication skills.
The predicted salary is between 80000 - 120000 € per year.
Location: London.
Responsibilities
- Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
- Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
- Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
- Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
- Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
- Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
- Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
- Uphold the highest standards of governance, risk management, and compliance in every client interaction.
Qualifications
- 7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry.
- Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
- Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
- Exceptional communication, negotiation, and problem-solving skills.
- Strategic mindset with the ability to analyze client health metrics and translate insights into action.
- Deep understanding of Corporate Trust products, market dynamics, and operational processes.
- Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.
Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Vice President, Client Service Executive in London employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises client service excellence and employee wellbeing. Located in the vibrant city of London, our team enjoys competitive compensation, generous benefits, and ample opportunities for professional growth, all while fostering a collaborative environment that values diverse perspectives and innovative solutions. Join us to make a meaningful impact in the financial services industry, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Service Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way, especially for high-level roles like Senior Vice President.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client service strategies and be ready to discuss how you can enhance client retention and satisfaction based on your past experiences.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've resolved complex client issues in the past, as this will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Vice President, Client Service Executive in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Vice President role. Highlight your experience in client service and relationship management, and show how you can bring value to our team at StudySmarter.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've successfully retained clients or improved service delivery. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our culture. Share your passion for client service and how you advocate for clients.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at BNY
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the company’s client base and their specific needs. Familiarise yourself with the key clients you might be working with and think about how you can enhance their experience. This shows that you’re proactive and client-focused, which is crucial for a Senior Vice President role.
✨Showcase Your Strategic Mindset
Prepare to discuss your past experiences where you've successfully developed and executed client retention strategies. Use specific examples that highlight your ability to analyse client health metrics and translate insights into actionable plans. This will demonstrate your strategic thinking and problem-solving skills.
✨Collaborate Like a Pro
Since the role involves working with various internal stakeholders, be ready to talk about your collaboration experiences. Share examples of how you’ve worked with teams across different functions to resolve complex issues and deliver seamless service. This will illustrate your teamwork skills and your ability to advocate for clients internally.
✨Stay Ahead of Market Trends
Make sure you’re up-to-date with the latest market trends and regulatory changes in the Corporate Trust sector. Be prepared to discuss how these trends could impact client service and what proactive solutions you would offer. This shows that you’re not just reactive but also forward-thinking, which is essential for this role.
