At a Glance
- Tasks: Lead client service for high-value clients and develop retention strategies.
- Company: Join BNY, a global leader in financial services with a focus on innovation.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a culture that values innovation and employee success.
- Why this job: Make a real impact in the financial world while working with cutting-edge technology.
- Qualifications: 7-10 years in client service or relationship management; strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
We’re seeking a future team member for the role of Senior Vice President, Corporate Trust, Structured Debt, Client Service Executive to join our team. This position is in Manchester.
What we do: BNY’s Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.
In this role, you’ll make an impact in the following ways:
- Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
- Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
- Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
- Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
- Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
- Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
- Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
- Uphold the highest standards of governance, risk management, and compliance in every client interaction.
To be successful in this role, we’re seeking the following:
- 7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry.
- Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
- Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
- Exceptional communication, negotiation, and problem-solving skills.
- Strategic mindset with the ability to analyze client health metrics and translate insights into action.
- Deep understanding of Corporate Trust products, market dynamics, and operational processes.
- Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what LifeAtBNY is all about. Join us and be part of something extraordinary.
Senior Vice President, Client Service Executive in England employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Manchester. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement within the global financial services sector. With a focus on client service excellence and a supportive environment, we empower our team members to make a meaningful impact while enjoying the benefits of working with cutting-edge technology and a diverse portfolio of high-value clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Service Executive in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those who work at BNY or similar firms. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching BNY’s Corporate Trust services. Understand their client base and recent market trends. This will help you showcase your knowledge and how you can add value to their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in client service and relationship management. Highlight specific examples where you've successfully retained clients or solved complex issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BNY team and ready to make an impact.
We think you need these skills to ace Senior Vice President, Client Service Executive in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Vice President, Client Service Executive. Highlight your experience in client service and relationship management, especially in the Corporate Trust or financial services industry. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples of your past successes in client retention and service excellence.
Showcase Your Strategic Mindset:In your application, demonstrate your strategic thinking abilities. Discuss how you've analysed client health metrics in the past and turned insights into actionable strategies. We love candidates who can think ahead and anticipate client needs!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at BNY!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you have a solid understanding of Corporate Trust products and the financial services industry. Brush up on market dynamics and operational processes, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Client-Centric Mindset
Prepare examples that highlight your experience in client service and relationship management. Be ready to discuss how you've successfully retained clients and built long-term relationships, as this role is all about being client-obsessed.
✨Be a Problem Solver
Think of specific instances where you've resolved complex issues or improved client satisfaction. This will show your strategic mindset and ability to analyse client health metrics, which are crucial for the role.
✨Engage with the Team Spirit
Since collaboration is key in this position, be prepared to talk about how you've worked with internal stakeholders in the past. Highlight your communication skills and how you advocate for clients within a team setting.
