At a Glance
- Tasks: Serve clients globally, manage inquiries, and support financial services.
- Company: BNY Mellon, a leading global financial services company.
- Benefits: Competitive pay, flexible resources, health focus, and generous paid leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Join a culture of innovation and make a real impact in finance.
- Qualifications: Client-facing experience in financial services and fluency in German required.
The predicted salary is between 50000 - 60000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We’re seeking a future team member for the role of Senior Associate to join our Global Payments & Trade Client Servicing team in EMEA. This role is located in Manchester, United Kingdom.
In this role, you’ll make an impact in the following ways:
- Servicing clients across different market segments and/or regions with multiple countries and languages.
- Serve as the main contact for day-to-day client inquiries and manage different types of investigations including resolutions on specific products such as payment, trade or any other BNY Mellon product/service issues.
- Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
- Provide day-to-day servicing support to BNY Mellon Treasury Services Relationship Management and maintain a positive client experience for our existing and potential new clients.
To be successful in this role, we’re seeking the following:
- Direct Client Facing Experience within Financial Services.
- Experience of correspondent banking or understanding of the payments product and life cycle.
- Experience of discussing client digital solutions to clients.
- Experience of working in a global team.
- Fluent in German is essential.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Locations
Senior Specialist, Client Service Management in England, Manchester employer: BNY
At BNY, we pride ourselves on fostering a culture of innovation and collaboration that empowers our employees to thrive. Located in the vibrant city of Manchester, our team enjoys access to competitive compensation, comprehensive benefits, and ample opportunities for personal and professional growth. Join us to be part of a forward-thinking organisation that values diversity and is committed to making a positive impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Client Service Management in England, Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching BNY's recent projects and innovations. Show us that you’re not just interested in the role but also in how you can contribute to their mission of redefining industries with cutting-edge tech.
✨Tip Number 3
Practice your client-facing skills! Since this role is all about servicing clients, think of scenarios where you’ve successfully resolved issues or improved client experiences. We want to hear those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BNY team.
We think you need these skills to ace Senior Specialist, Client Service Management in England, Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Specialist in Client Service Management. Highlight your direct client-facing experience and any relevant skills in financial services, especially around payments and trade.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re excited about joining BNY and how your background aligns with our mission. Don’t forget to mention your fluency in German and any experience with digital solutions!
Showcase Your Achievements:When detailing your work experience, focus on specific achievements that demonstrate your ability to manage client inquiries and resolve issues effectively. Numbers and outcomes speak volumes!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at BNY
✨Know Your Client Service Inside Out
Make sure you understand the ins and outs of client service management, especially in financial services. Brush up on your knowledge of payment products and the life cycle involved. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Language Skills
Since fluency in German is essential for this role, be prepared to demonstrate your language skills during the interview. You might even want to practice answering common interview questions in German to show off your proficiency and comfort with the language.
✨Highlight Your Experience with Digital Solutions
BNY values innovation, so be ready to discuss any experience you have with digital solutions in client servicing. Share specific examples of how you've helped clients navigate digital tools or platforms, as this will align with their focus on cutting-edge technology.
✨Prepare Questions That Show Your Interest
Come armed with thoughtful questions about BNY's culture, team dynamics, and future projects. This not only shows your genuine interest in the company but also gives you a chance to assess if it's the right fit for you. Remember, interviews are a two-way street!
