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- Tasks: Lead UK Transfer Agency operations and ensure top-notch service delivery.
- Company: BNY, a global leader in financial services with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Other info: Dynamic role with a focus on continuous improvement and technology change.
- Why this job: Join a team that drives transformative solutions and impacts communities worldwide.
- Qualifications: Bachelor’s degree and extensive management experience required.
The predicted salary is between 80000 - 120000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We’re seeking a future team member for the role of Director, Service Delivery General Management Manager to join our UK Transfer Agency Operations team. This role is located in Manchester.
Responsibilities
- Lead UK Transfer Agency operations across dealing, investor servicing/core recordkeeping, settlements and reconciliations, ensuring end-to-end service delivery, accuracy and timeliness.
- Own the TA operating model and control environment: governance, risk and issue management, operational resilience, reconciliations oversight, and audit/regulatory readiness for recordkeeping activities.
- Provide senior oversight of client, distributor and fund governance interactions for Transfer Agency—managing escalations, service performance, and delivery against SLAs/contractual commitments.
- Set strategy and drive continuous improvement across TA processes, data quality and technology change; lead and develop managers/teams and manage financial and workforce plans for the UK TA organisation.
Qualifications
- Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
- 10-15 years of total work experience is preferred with at least 3-5 years in management. Service delivery experience preferred.
- The role is certified by BNY under the Senior Manager Certification Regime.
Director, Service Delivery, Transfer Agency employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Service Delivery, Transfer Agency
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who work at BNY or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching BNY’s culture and values. We want to see how you align with our mission of driving transformative solutions. Be ready to share examples of how you've led teams and improved service delivery in your past roles.
✨Tip Number 3
Showcase your leadership skills! In your discussions, highlight your experience in managing operations and driving continuous improvement. We love candidates who can demonstrate their ability to lead teams and enhance processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at BNY.
We think you need these skills to ace Director, Service Delivery, Transfer Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director, Service Delivery role. Highlight your management experience and any relevant service delivery achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our UK Transfer Agency Operations team.
Showcase Your Leadership Skills: Since this role involves leading teams and driving strategy, be sure to include examples of your leadership style and successes in managing teams or projects. We love to see how you inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you thoroughly understand the role of Director, Service Delivery in Transfer Agency. Familiarise yourself with BNY's operations, especially around dealing, investor servicing, and reconciliations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing teams and driving continuous improvement, be ready to share specific examples of your leadership experience. Think about times when you've successfully led a team through challenges or implemented changes that improved service delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage escalations. Prepare scenarios where you've had to deal with difficult situations, focusing on how you ensured operational resilience and maintained service quality under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about BNY's approach to technology change in Transfer Agency or how they measure success in service delivery. This shows your interest in the company and helps you gauge if it's the right fit for you.