At a Glance
- Tasks: Serve clients globally, manage inquiries, and support compliance reporting.
- Company: BNY Mellon, a leading global financial services company.
- Benefits: Competitive pay, flexible resources, health focus, and generous leave policies.
- Other info: Be part of a culture that values innovation and personal growth.
- Why this job: Join a team driving transformative solutions in finance with cutting-edge technology.
- Qualifications: Client-facing experience in financial services and fluency in German required.
The predicted salary is between 50000 - 60000 £ per year.
At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Associate to join our Global Payments & Trade Client Servicing team in EMEA. This role is located in Manchester, United Kingdom.
In this role, you’ll make an impact in the following ways:
- Servicing clients across different market segments and/or regions with multiple countries and languages.
- Serve as the main contact for day-to-day client inquiries and manage different types of investigations including resolutions on specific products such as payment, trade or any other BNY Mellon product/service issues.
- Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
- Provide day-to-day servicing support to BNY Mellon Treasury Services Relationship Management and maintain positive client experience to our existing and potential new clients.
To be successful in this role, we’re seeking the following:
- Direct Client Facing Experience within Financial Services.
- Experience of correspondent banking or understanding of the payments product and life cycle.
- Experience of discussing client digital solutions to clients.
- Experience of working in a global team.
- Fluent in German is essential.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Locations
Senior Specialist, Client Service Management in Cheshire, Warrington employer: BNY
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making us an exceptional employer for those seeking to thrive in the financial services sector. Located in Manchester, our team enjoys access to competitive compensation, comprehensive benefits, and a strong focus on employee wellbeing and growth opportunities. Join us to be part of a dynamic environment where your contributions directly impact clients and communities worldwide, all while working alongside talented professionals who are passionate about redefining the future of finance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Client Service Management in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching BNY's recent projects and innovations. Show them you’re not just another candidate; you’re genuinely interested in how they’re shaping the future of finance.
✨Tip Number 3
Practice your client-facing skills! Since this role is all about servicing clients, think of scenarios where you’ve successfully resolved issues or improved client experiences. Be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BNY team.
We think you need these skills to ace Senior Specialist, Client Service Management in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Specialist role. Highlight your client-facing experience and any relevant skills in financial services. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at BNY and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Language Skills:Since fluency in German is essential, make sure to highlight your language skills prominently. If you've used your language abilities in a professional setting, share those experiences with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BNY
✨Know Your Client Service Inside Out
Make sure you brush up on your client service management skills, especially in the financial services sector. Be ready to discuss your direct client-facing experience and how you've handled inquiries or issues in the past. This will show that you understand the importance of maintaining a positive client experience.
✨Familiarise Yourself with BNY's Products
Dive deep into BNY Mellon's products and services, particularly around payments and trade. Understanding the product lifecycle and being able to discuss specific solutions will demonstrate your readiness for the role and your ability to engage with clients effectively.
✨Showcase Your Language Skills
Since fluency in German is essential, be prepared to demonstrate your language skills during the interview. You might even want to practice answering common interview questions in German to show your confidence and proficiency.
✨Highlight Your Teamwork Experience
BNY values collaboration, so be ready to share examples of how you've worked in global teams. Discuss any experiences where you’ve successfully collaborated across different regions or cultures, as this will highlight your adaptability and teamwork skills.
