At a Glance
- Tasks: Manage client relationships and deliver exceptional service across BNY's products.
- Company: Join BNY, a leading global financial services company with a culture of innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic role with opportunities for growth and impact in the finance sector.
- Why this job: Be a key player in transforming client experiences and driving industry change.
- Qualifications: Experience in client services or operations, strong leadership, and problem-solving skills.
The predicted salary is between 80000 - 100000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
The Account Manager (AM) is responsible for managing a portfolio of Asset Servicing commercial relationships in the EMEA region encompassing all client types. The AM is the senior point of contact for the client and for the team and is accountable for deepening existing relationships through cross-selling, driving relationship profitability and satisfaction. AMs understand their client's business fully, serve as an advocate for the relationship within the bank and act as a trusted advisor for their relationships. AMs manage risks, opportunities, and impacts to the bank, and are responsible for leading and coordinating client team members. The AM also oversees the service delivery for our clients and partners with product, operations, credit, Treasury and other BNY Mellon functional partners to deliver high quality service.
In this role, you’ll make an impact in the following ways:
- Collaborate: Develop a thorough understanding of our client’s business, operating model and technology strategy. Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering. Act as the central point of escalation across all Operations, Technology and service delivery. Cultivate a deep relationship and appreciation for what drives our clients’ service requirements. Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution).
- Evolve: Maintain a culture of continuous service improvement across all products and services. Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities. Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces. Guide service evolution based on client requirements and changing operating model.
- Transform: Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise. Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions. Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future.
To be successful in this role, you will need to:
- The AM has ultimate responsibility and will be held accountable for the overall health and growth of the client relationship.
- Identify opportunities to evolve client business for incremental account growth.
- Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY.
- Lead team members in providing support to clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
- Provide key individuals at assigned clients with information related to BNY’s products and services across a broad array of lines of business and geographies, leveraging an in-depth understanding of broader BNY services and offerings.
- Build strong, collaborative relationships, both internally and externally with our clients.
- Operate with a sense of urgency, and prioritize effectively.
- Communicate clearly and concisely and be able to adapt style depending on audience.
- Apply strong controls focus, and know when to escalate.
Bachelor’s degree or the equivalent combination of education and experience is required. Demonstrate strong leadership skills and provide guidance to less experienced team members.
For this role we’re seeking the following:
- Experience in an operational area and/or client services preferred.
- Knowledge of common processes governing client arrangements such as Global Custody Agreements, Pricing approaches and client profitability analyses.
- Proven ability to resolve the most complex or non-routine client issues or inquiries and contribute to business development efforts.
- Bachelor’s degree or the equivalent combination of education and experience is required.
At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn.
Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025.
Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Vice President, Client Service Management in Bolton employer: BNY
At BNY, we pride ourselves on being an exceptional employer, particularly for the Vice President, Data Transfer – Integration & Quality role in London. Our commitment to a culture of excellence is reflected in our competitive compensation and comprehensive benefits, including generous paid leave and volunteer time, which support both personal and professional growth. We foster an inclusive environment that champions innovation and collaboration, providing ample opportunities for career advancement while ensuring our employees are equipped with the resources they need to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President, Client Service Management in Bolton
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like BNY. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Vice President, Client Service Management in Bolton
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to BNY.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on BNY's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at BNY
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with BNY.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at BNY will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former BNY employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
