At a Glance
- Tasks: Lead client service for high-value clients and develop retention strategies.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a team that drives transformative solutions and uplifts communities.
- Why this job: Make a real impact in the financial world while collaborating with top talent.
- Qualifications: 7-10 years in client service or relationship management, with strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking a future team member for the role of Senior Vice President, Corporate Trust, Structured Debt, Client Service Executive to join our team. This position is in Manchester.
What we do:
BNY's Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.
In this role, you'll make an impact in the following ways:
- Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
- Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
- Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
- Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
- Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
- Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
- Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
- Uphold the highest standards of governance, risk management, and compliance in every client interaction.
To be successful in this role, we're seeking the following:
- 7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry.
- Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
- Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
- Exceptional communication, negotiation, and problem-solving skills.
- Strategic mindset with the ability to analyze client health metrics and translate insights into action.
- Deep understanding of Corporate Trust products, market dynamics, and operational processes.
- Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.
At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Senior Vice President, Client Service Executive in Bolton employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Manchester. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement within our global financial services framework. Join us to be part of a team that values client relationships and empowers you to make a meaningful impact in the world of finance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Service Executive in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want to show them that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it relates to the role of Senior Vice President, Client Service Executive. We need to convey our passion for client service and our strategic mindset clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Senior Vice President, Client Service Executive in Bolton
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for and how you can shine in your application. Make sure you understand the role and tailor your application to highlight your relevant experience.
Showcase Your Experience:When writing your application, don’t just list your past jobs. We want to see how your experience aligns with the role of Senior Vice President, Client Service Executive. Use specific examples that demonstrate your client service skills and strategic mindset.
Be Authentic:Let your personality shine through in your application! We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for client service and how you’ve gone above and beyond in previous roles.
Apply Through Our Website:Once you’ve polished your application, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BNY
✨Know Your Stuff
Before the interview, make sure you thoroughly understand BNY's Corporate Trust services and how they operate within the financial markets. Familiarise yourself with their client base and recent market trends. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experience that highlight your ability to build and maintain strong client relationships. Be ready to discuss specific strategies you've implemented for client retention and satisfaction, as this role is all about being client-obsessed and delivering exceptional service.
✨Be a Problem Solver
Think of scenarios where you've successfully resolved complex issues for clients. During the interview, articulate your problem-solving process and how you anticipate client needs. This will showcase your strategic mindset and ability to collaborate with various stakeholders to deliver seamless service.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their approach to client health monitoring or how they adapt to regulatory changes. This not only shows your interest but also positions you as someone who is proactive and engaged.
