At a Glance
- Tasks: Oversee operations, manage queries, and ensure client service standards are met.
- Company: Join a leading financial services firm with a commitment to excellence.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Opportunities for personal growth and career advancement in a supportive team.
- Why this job: Make an impact in a dynamic environment while developing your skills.
- Qualifications: Experience in financial services and strong Excel skills preferred.
The predicted salary is between 40000 - 50000 € per year.
Location: Manchester, UK – HYBRID
Conduct oversight of work processed in our operational processing centers to ensure all client service standards are met/exceeded. This work may include managing change, records maintenance, payments, reconciliation of invoices and other processes for Transfer Agency. Investigate and resolve day-to-day operational queries, issues, and incidents and analyze data to monitor performance and drive continuous improvement, owning the review and maintenance of relevant procedures with our print vendor.
Support the operations manager with daily workflow management, training, and development within the team, and participate in periodic reviews and audits with internal and external stakeholders. Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
Qualifications
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role.
- A bachelor's degree may be beneficial, but not necessarily required.
- 5-7 years of total work experience preferred but we will consider less experienced candidates.
- Experience in a financial services operational area and/or oversight preferred.
- Advanced Excel skills, data analysis and data mapping experience preferred.
- VBA knowledge is an advantage but not essential.
- Willingness to develop personal skills in AI/Digital Tools preferred.
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Associate, Shareholder Services II employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and professional growth. Located in Manchester, our hybrid work model allows for flexibility while fostering collaboration and innovation within our teams. With competitive compensation, generous paid leave, and a commitment to diversity and inclusion, we empower our employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Shareholder Services II
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Associate, Shareholder Services II
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate, Shareholder Services role. Highlight any relevant experience in financial services and operational oversight, as well as your advanced Excel skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Don’t forget to mention your willingness to develop skills in AI/Digital Tools – we love that!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've investigated and resolved operational queries in the past. We’re keen on candidates who can demonstrate their analytical abilities and drive for continuous improvement.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you understand the key responsibilities of the Associate, Shareholder Services role. Brush up on your knowledge of operational processing, client service standards, and regulatory requirements like CASS and GDPR. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Excel Skills
Since advanced Excel skills are preferred, be prepared to discuss your experience with data analysis and mapping. Maybe even bring along a few examples of how you've used Excel to solve problems or improve processes in your previous roles. This will demonstrate your analytical abilities and readiness to tackle the data-driven aspects of the job.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific operational queries or incidents. Think about past experiences where you resolved issues or improved workflows. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Continuous Improvement
The role involves driving continuous improvement, so come prepared with ideas or examples of how you've contributed to process enhancements in the past. This shows that you’re proactive and committed to not just maintaining standards but also elevating them.
