Associate, Shareholder Services I

Job Description

We’re seeking a future team member for the role of Specialist, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK.

Responsibilities

• Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.
• Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate.
• Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
• Escalate any high‑priority or high‑risk complaints to manager and analyze data to monitor performance and drive continuous improvement.

Qualifications

• Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor\’s degree may be beneficial, but not necessarily required.
• Experience in a financial services operational area and/or oversight handling preferred.
• Willingness to develop personal skills in AI/Digital Tools preferred.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.