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For Companies At a Glance
- Tasks: Support clients with day-to-day issues and enhance their experience using innovative solutions.
- Company: Join BNY, a leading global financial services company in Manchester.
- Benefits: Enjoy competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Diverse workplace committed to equal opportunity and personal growth.
- Why this job: Be part of a team that drives transformative solutions with cutting-edge AI technology.
- Qualifications: Bachelor’s degree and 3-5 years in financial services or similar fields.
The predicted salary is between 36000 - 60000 £ per year.
Job Overview
Join to apply for the Associate, Client Service II role at BNY. This position is located in Manchester, United Kingdom. As a leading global financial services company, BNY harnesses cutting‑edge AI and breakthrough technologies to collaborate with clients and drive transformative solutions.
Responsibilities
- Handle day‑to‑day client issues.
- Assist clients in resolving custody issues and inquiries.
- Maintain strong relationships with Operational Teams and Service Directors for Dutch clients located in Amsterdam, reporting client trends and needs.
- Have awareness and/or experience in AI / Digitalisation.
- Provide guidance on internal activities and initiatives designed to improve the client experience.
Qualifications
- Bachelor’s degree or the equivalent combination of education.
- 3‑5 years of work experience in financial services, or a similar industry.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs. We provide access to flexible global resources and tools to support personal and financial growth, including generous paid leave and volunteer time.
Equal Opportunity Employer
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Under‑represented racial and ethnic groups, females, individuals with disabilities, and protected veterans.
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Associate, Client Service II employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Client Service II
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching BNY's recent projects, especially in AI and digitalisation. We want to show that we’re not just interested in the role but also in how we can contribute to their innovative solutions.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how we’ve handled client issues in the past and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Associate, Client Service II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate, Client Service II role. Highlight your experience in financial services and any relevant skills in AI or digitalisation. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client service and how your background aligns with our mission at BNY. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've handled client issues in the past. We’re looking for candidates who can demonstrate their ability to resolve problems effectively and maintain strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BNY
✨Know Your Client Service Basics
Make sure you brush up on the fundamentals of client service, especially in the financial sector. Understand common client issues and how to resolve them effectively, as this will show your potential employer that you're ready to handle day-to-day client inquiries.
✨Showcase Your AI Awareness
Since BNY is keen on harnessing AI and digitalisation, be prepared to discuss any relevant experience or knowledge you have in these areas. Bring examples of how you've used technology to improve client experiences or streamline processes in your previous roles.
✨Build Relationships in Your Answers
Highlight your ability to maintain strong relationships with operational teams and clients. Use specific examples from your past work where you successfully collaborated with others to resolve issues or improve service delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about BNY's approach to client service and their initiatives in AI and digitalisation. This not only shows your interest but also helps you gauge if the company aligns with your career goals.