Associate, Client Payments Processing Representative

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world.

We’re seeking a future team member for the role of Associate, Client Payments Processing Representative to join our Authentication and Payments team. This role is located in Manchester, hybrid working. In this role, you’ll make an impact in the following ways:

• Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
• Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manual processing of updates to client accounts or company records.
• Responsible for executing high value payment transactions in an accurate and timely manner. Performs funds control to reduce company exposure.
• Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
• Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimising exposure related to assigned processing tasks.
• Identifies, investigates and resolves problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
• Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
• Review and check work of other Client Processing Support staff and help resolve escalated issues. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions.
• Responsible for the quality and completion of own work.

To be successful in this role, we’re seeking the following:

• High school/secondary school or the equivalent combination of education and experience is required. Bachelor’s degree preferred.
• 1-3 years of total work experience preferred.
• Experience in payments and SWIFT is preferred.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.