At a Glance
- Tasks: Support and enhance software applications while collaborating with diverse teams in a dynamic environment.
- Company: Join BNY, a leading global financial services company known for innovation and collaboration.
- Benefits: Competitive salary, growth opportunities, and a culture that fosters success and innovation.
- Other info: Be part of a team that drives transformative solutions and uplifts communities worldwide.
- Why this job: Make a real impact using cutting-edge AI tools and technologies in finance.
- Qualifications: Strong SQL skills, scripting knowledge, and experience with monitoring tools.
The predicted salary is between 60000 - 80000 £ per year.
hackajob is collaborating with BNY to connect them with exceptional professionals for this role. This role is located in Manchester.
In this role, you’ll make an impact in the following ways:
- Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
- Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
- Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
- Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.
To be successful in this role, we’re seeking the following:
Technical skills:
- Excellent SQL scripting skills
- Knowledge of any scripting language such as PowerShell or VBScript
- Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
- Experience of using Azure and Snowflake technology
- Knowledge of multi-tier application architecture
- Experience of web technologies and internet based applications
- Experience of working with Production and Non-production environments
- Experience of application recovery of priority incidents with limited support
- Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
- Knowledge of any issue/problem tracking system such as ServiceNow
- Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
Soft Skills:
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
- High level of professionalism when communicating with external clients and internal users to resolve problems.
- Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
- Results oriented, leading by example with excellent analytical and problem-solving skills.
- Maintain an attitude of continual service improvement to help suggest improvements and drive change.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Senior Associate, Production Services Application Support Analyst employer: BNY Pershing
At BNY Pershing, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. Our commitment to employee growth is evident through comprehensive training programs and leadership development opportunities, ensuring that our team members thrive in their careers while contributing to meaningful operational improvements in the financial services sector. With a hybrid working model and a focus on accountability and service excellence, we provide a supportive environment where you can make a real impact.
