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- Tasks: Lead a dynamic team to deliver exceptional client service in financial operations.
- Company: Join BNY, a top global financial services company driving innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Be part of a culture that values excellence and innovation.
- Why this job: Make a real impact in finance while growing your leadership skills.
- Qualifications: 7-10 years experience, strong leadership, and excellent communication skills.
The predicted salary is between 80000 - 100000 ÂŁ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Vice President, Head of Operations Client Service Delivery to join our UK Transfer Agency Operations team. This role is located in Manchester, UK.
ImpactIn this role, you’ll make an impact in the following ways:
- Working with direct reports to ensure excellent service outcomes are maintained across Transfer Agency clients and distributors.
- Managing client communications and incident management in relation to the Transfer Agency service.
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Sets departmental priorities and develops a shared vision and strategy to optimize team execution and performance.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
- 7-10 years of total work experience is preferred with at least 1-3 years in management.
- Client service delivery experience preferred.
- Strong leadership and team management skills.
- Excellent analytical and problem‑solving abilities.
- Effective communication and interpersonal skills for client interaction and collaboration across teams.
At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Awards America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025.
BenefitsBNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Vice President, Service Delivery General Management Manager employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Vice President, Service Delivery General Management Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those at BNY. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by researching BNY’s recent projects and innovations. Show us that you’re not just interested in the role but also passionate about how you can contribute to their mission of redefining industries.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and handled challenges. We want to see your problem-solving skills in action, so make those experiences shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the BNY family and being part of something extraordinary.
We think you need these skills to ace Senior Vice President, Service Delivery General Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Vice President role. Highlight your leadership experience and client service delivery expertise to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you an ideal candidate. Don’t forget to mention how you can contribute to our culture of excellence.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact in previous roles – we love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at BNY Mellon
✨Know Your Stuff
Before the interview, dive deep into BNY's culture and values. Understand their approach to client service delivery and how they leverage technology. This will help you align your experiences with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Leadership Skills
As a Senior Vice President, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past where you've successfully managed teams or projects. Highlight how you motivated your team and achieved excellent service outcomes, as this is crucial for the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Think of specific challenges you've faced in client service delivery and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Communicate Effectively
Since effective communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've interacted with clients and collaborated across teams. This will showcase your interpersonal skills and ability to thrive in a collaborative environment.