Senior Vice President, Product Design

We’re seeking a future team member for the role of SVP, Product Designer to join our Client Custody team. This role is located in London. We are seeking a SVP, Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user‑centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences.

• User‑Centered Design – Lead with a user‑first approach, ensuring all design choices address user needs, behaviours, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users.
• Journey Mapping – Map and analyse end‑to‑end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs.
• Interaction and UI Design – Demonstrate mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Skillfully develop intuitive layouts, navigation patterns, and interaction models for intricate systems, using animation and micro‑interactions to guide users.
• Cross‑Functional Collaboration – Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
• Proficiency in Design Tools – Possess advanced skills in tools such as AI‑first tooling (IDEs, CLIs, etc.), Figma and Miro to create high‑fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications—using AI where appropriate to accelerate exploration and iteration with strong design judgement.
• Design System Knowledge – Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams.
• Complex Systems Knowledge – Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distil intricate requirements into clear design solutions that facilitate user understanding and interaction.
• AI Experience Design (Human‑in‑the‑Loop) – Design and evolve AI‑assisted experiences (e.g., smart help, summarisation, recommendations) with clear user intent, transparency of system behaviour, and user controls. Partner with product, engineering, and risk stakeholders to define escalation paths, feedback loops, and evaluation signals that support safe and effective use.
• Effective Communication and Storytelling – Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm.
• Mentorship and Leadership – Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Foster a culture of continuous learning, innovation, and collaboration within the team.

A portfolio is required to be considered for this position. This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you’re qualified for the role. A portfolio could include a Figma link that’s open to view access. Typically a candidate at this level has strong experience, including previous experience in regulated spaces like finance, health or insurance.

BNY offers highly competitive compensation, benefits, and wellbeing programmes rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.