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- Tasks: Drive transformative client service strategies and connect teams across the organisation.
- Company: Join BNY, a leading global financial services company shaping the future of finance.
- Benefits: Enjoy competitive pay, flexible resources, generous leave, and a focus on wellbeing.
- Why this job: Be part of an innovative team using cutting-edge tech to redefine industries.
- Qualifications: 7-10 years in financial services with strong communication and relationship management skills.
- Other info: Dynamic culture with opportunities for personal and professional growth.
The predicted salary is between 72000 - 108000 ÂŁ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Vice President – Client Service Strategy & Transformation to join our Asset Servicing Client Service team. This role is located in Lake Mary, FL or Pittsburgh, PA.
Responsibilities- Translate client service strategy into enterprise‑wide programs that improve client outcomes and align service delivery across products, clients, and regions.
- Act as a cross‑functional operator, connecting the dots across business lines, navigating complex structures, and driving change through influence.
- Conduct and interpret bespoke analysis and market insights to inform decisions and shape client service strategy.
- Partner with senior leaders to monitor performance, report outcomes, and close remediation items at an enterprise scale.
- Serve as the connective tissue between business management and client service strategy, ensuring priorities are aligned and executed.
- Bachelor’s degree or equivalent combination of education and experience; MBA or advanced degree preferred.
- 7–10 years minimum of progressive experience in financial services, ideally in client service, business management, and/or strategy roles.
- Proven ability to navigate complex organizations, manage multiple senior stakeholders, and drive enterprise‑level change.
- Strong communication and relationship management skills, with the ability to influence senior leaders and clients.
- Demonstrated ability to leverage emerging technologies (e.g., AI, automation, data analytics) to deliver efficiency, scalability, and enhanced client outcomes.
- Experience in Asset Servicing is beneficial but not required; broader financial services experience will be considered.
Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Vice President, Client Enablement employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Vice President, Client Enablement
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Vice President role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into BNY's culture and values. Understand how they leverage AI and technology in their operations. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past experience that demonstrate your ability to drive change and influence senior leaders. Use the STAR method (Situation, Task, Action, Result) to keep your responses clear and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining BNY and being part of something extraordinary. Let’s get you that dream job!
We think you need these skills to ace Senior Vice President, Client Enablement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Vice President role. Highlight your experience in client service and strategy, and show how your skills align with BNY's mission of driving transformative solutions.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to influence change and improve client outcomes. Use metrics where possible to quantify your impact.
Be Authentic: Let your personality shine through in your application. BNY values bold ideas and exceptional talent, so don’t be afraid to express your passion for financial services and innovation.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures your application is seen by the right people and gives you the best chance to join our extraordinary team at BNY.
How to prepare for a job interview at BNY Mellon
✨Know Your Stuff
Before the interview, dive deep into BNY's culture and values. Understand their approach to client service strategy and how they leverage technology like AI and data analytics. This knowledge will help you connect your experience with their needs.
✨Showcase Your Influence
Prepare examples that demonstrate your ability to navigate complex organisations and influence senior stakeholders. Think of specific instances where you've driven change or improved client outcomes, as this aligns perfectly with the role's requirements.
✨Be a Problem Solver
BNY is looking for someone who can translate strategies into actionable programmes. Come prepared with ideas on how you would approach client service challenges and improve service delivery across different products and regions.
✨Ask Insightful Questions
During the interview, ask questions that show your interest in their current initiatives and future goals. Inquire about how they measure success in client service strategy and what challenges they foresee in the coming years. This shows you're thinking ahead and are genuinely interested in contributing.
