At a Glance
- Tasks: Support Microsoft Dynamics operations and drive user engagement through training and documentation.
- Company: Join BNY, a leading firm focused on innovation and diversity.
- Benefits: Competitive pay, generous leave, volunteer time, and wellness programmes.
- Other info: Great opportunities for personal growth and career advancement.
- Why this job: Make an impact by improving processes and supporting transformation in a dynamic environment.
- Qualifications: Experience with Microsoft Dynamics or similar CRM, strong communication, and analytical skills.
The predicted salary is between 49500 - 60500 £ per year.
- Senior Specialist, Ops
- Transformation
- Support
Position: Manchester, UK within the Corporate Trust Operations team.
Responsibilities Provide day‑to‑day administrative support to the Microsoft Dynamics strategic lead, including creation and management of teams, queues, and user access.
Act as subject matter expert (SME) for Microsoft Dynamics, developing user documentation, FAQs, and delivering regular and ad‑hoc reporting.
Build strong partnerships with product and technical teams to stay informed on new features, releases, and known issues, ensuring effective communication and adoption.
Lead regular training sessions, stand‑ups, and office hours to drive user engagement, communicate changes, and capture and escalat[e] issues.
Coordinate project plans, tracking milestones, and ensuring key actions were completed on time across multiple workstreams.
Improve project visibility and stakeholder alignment through regular status reporting, meeting coordination, and maintenance of accurate project documentation.
Help drive process improvement efforts by identifying dependencies, tracking risks and issues, and escalating blockers for timely decision-making.
Contribute to stronger project governance by maintaining action logs, RAID trackers, and change records to support structured and controlled execution.
Enable smoother implementation of transformation changes by working closely with cross‑functional teams to monitor progress, support adoption activities, and promote consistent communication.
Qualifications Proven experience managing teams and queues within Microsoft Dynamics, or a comparable CRM platform.
Strong written and verbal communication skills with the ability to produce clear, detailed, and user-focused documentation.
Experience supporting user adoption and change management within CRM or enterprise platforms, including training delivery and stakeholder engagement.
Strong analytical skills with experience producing and interpreting operational reports and dashboards (e. g., Power BI or similar tools).
Benefits BNY offers highly competitive compensation, benefits and wellbeing programs, including generous paid leaves, paid volunteer time and access to flexible global resources and tools.
Focus on health, personal resilience and financial goals as a valued team member.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans. #J-18808-Ljbffr
Senior Specialist, Ops Transformation Support employer: BNY Mellon
At BNY Mellon, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. Our commitment to employee growth is evident through comprehensive training programs and career advancement opportunities, alongside competitive compensation and benefits that ensure our team members feel valued and supported in their professional journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Ops Transformation Support
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Specialist, Ops Transformation Support at BNY Mellon!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Specialist, Ops Transformation Support role at BNY Mellon!
We think you need these skills to ace Senior Specialist, Ops Transformation Support
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at BNY Mellon. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at BNY Mellon
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at BNY Mellon. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
