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For Companies At a Glance
- Tasks: Lead training for new hires in a dynamic financial services environment.
- Company: Join BNY, a global leader in financial services and innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellness programs.
- Why this job: Shape the future of finance while developing your skills in a supportive culture.
- Qualifications: Experience in client-facing roles and training methodologies preferred.
- Other info: Be part of a diverse team driving transformative solutions globally.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Senior Associate -EMEA Training Lead
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of EMEA Training Lead to join our EMEA Enterprise Contact Centre – Transfer Agency team. This role is located in Manchester, UK.
Responsibilities
- Own and deliver EMEA Enterprise Contact Centre (ECC) new hire training plans.
- Create and own EMEA ECC new hire and training certification programs and pathways.
- Alongside the ECC management team, support ongoing staff development planning and opportunities through targeted training
- Regularly monitor staff competency levels and supplement with additional training where required, in line with development plans
- Sample monitoring of the quality of calls and emails for all investor-facing staff.
- Be the point of contact with training peers across Global ECC teams and Transfer Agency (TA) Operations team to align best practice and knowledge sharing.
- Maintain your working knowledge of all products and procedures within TA and ECC
- Take accountability for your development and undertake training/ coaching identified to support delivery of high level of client service.
- Support and provide client training on internal systems where required.
- Align with our Digital Adoption partners to further enhance Artificial Intelligence (AI) support and training tools.
Qualifications
- Direct client facing experience within a fast-paced environment.
- Have knowledge of training methodologies and be able to adapt approach for different scenarios and learning preferences.
- Experience of supporting staff with both classroom and on-the-job training and development needs within financial services
- Comfort and experience in working independently and collaboratively in a global cross-functional team.
- Knowledge of Transfer Agency or Contact Centre is preferred.
Awards
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Senior Associate, Shareholder Services employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate, Shareholder Services
✨Tip Number 1
Network like a pro! Reach out to current employees at BNY through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Associate role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching BNY's culture and values. Understand how they align with your own experiences and skills. This will help you showcase why you're the perfect fit for their team during the interview.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to training methodologies and client-facing experiences. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the BNY team. Good luck!
We think you need these skills to ace Senior Associate, Shareholder Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your direct client-facing experience and any training methodologies you’ve used. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at BNY. Don’t forget to mention your experience in fast-paced environments and your adaptability in training scenarios.
Showcase Your Training Experience: Since this role involves training, be sure to detail your experience in both classroom and on-the-job training. We love seeing examples of how you've supported staff development and improved competency levels in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BNY Mellon
✨Know Your Stuff
Make sure you have a solid understanding of the Transfer Agency and Contact Centre operations. Brush up on the latest trends in financial services and be ready to discuss how your experience aligns with BNY's innovative approach.
✨Showcase Your Training Skills
Since the role involves creating training programmes, prepare examples of your past training experiences. Think about different methodologies you've used and how you've adapted them for various learning styles. Be ready to share specific outcomes from your training initiatives.
✨Demonstrate Collaboration
BNY values teamwork, so come prepared to discuss how you've worked in cross-functional teams. Share stories that highlight your ability to collaborate effectively, especially in a global context, and how you’ve contributed to shared goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the EMEA Enterprise Contact Centre and its training strategies. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of delivering exceptional client service.