Vice President, Client Operations Manager in Manchester

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We're seeking a future team member for the role of Vice President, Trust Associate Lead Manager to join our Corporate Trust Operations team. This role is located in Manchester.

In this role, you'll make an impact in the following ways:

• The Lead Manager reports to the Group Manager and manages the daily activities of assigned Trust Associate Representatives, ensuring that activities are conducted in accordance with the Firm and Corporate Trust policies and procedures and preferred practices.
• Constantly ensures that risks are being identified and actively managed.
• Collaborates with Lead Managers in other locations to identify and resolve issues while serving as a high-level escalation point for complex situations.
• Quickly addresses and resolves problems, possesses strong decision-making and organizational skills, and communicates effectively with internal shared service partners and with internal and external clients.
• Actively assists the Group Manager with developing and driving new strategic plan initiatives.
• Hires, coaches and provides professional guidance to team members, establishes and evaluates performance/development goals/conducts PMP reviews and works to attract and retain talent within the group.
• Ensures that the team has the appropriate training to perform well and exceed in their role.
• Continuous dialogue and open communication with Client Service teams.
• Oversight of training and development plans for all assigned employees.
• Manages Staff Resourcing based on business requirements to ensure adequate cover in place to meet deliverables timely & accurately.
• Partners with Global Groups to identify and streamline business operations.
• Supports efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy.
• Serves as an escalation point and communicates effectively with other internal shared services and clients.
• Builds and leads effective relationships with offshore operational support teams to help ensure client service excellence.
• Tracks and measures performance of key support teams through analysing and interpreting key MIS/KPI data.
• Proactively monitors and manages the activities performed within our business partners.
• Holds regular meetings and elevates any concerns.
• Monitors and controls SLAs, quality indicators, and gives regular feedback to Group Manager.

To be successful in this role, we're seeking the following:

• Minimum 5 years Corporate Trust or related financial markets/securities industry experience.
• Experience in Loans (syndicated, bi-lateral, real estate) very desirable.
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• Excellent leadership skills, ability to lead a dynamic team.
• Ability to quickly address issues – strong decision making.
• Strong Financial Services Technical Skills.
• Effective interpersonal, oral and written communication skills.
• Excellent analytical, organizational and time management skills with the ability to meet tight deadlines.
• Proficiency in using Microsoft packages particularly Excel.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.