At a Glance
- Tasks: Lead client service for high-value clients and develop retention strategies.
- Company: Join BNY, a key player in global financial markets with a focus on trust and integrity.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to collaborate across teams and influence product development.
- Why this job: Make a real impact by enhancing client relationships and driving service excellence.
- Qualifications: 7-10 years in client service or relationship management; strong communication and problem-solving skills.
The predicted salary is between 80000 - 100000 € per year.
We’re seeking a future team member for the role of Senior Vice President, Corporate Trust, Structured Debt, Client Service Executive to join our team. This position is in Manchester.
What we do:
BNY’s Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.
In this role, you’ll make an impact in the following ways:
- Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
- Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
- Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
- Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
- Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
- Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
- Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
- Uphold the highest standards of governance, risk management, and compliance in every client interaction.
To be successful in this role, we’re seeking the following:
- 7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry.
- Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
- Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
- Exceptional communication, negotiation, and problem-solving skills.
- Strategic mindset with the ability to analyze client health metrics and translate insights into action.
- Deep understanding of Corporate Trust products, market dynamics, and operational processes.
- Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.
Senior Vice President, Client Service Executive in Manchester employer: BNY Mellon
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our Corporate Trust division, ensuring that you can thrive in your career while making a meaningful impact in the financial markets. Join us to be part of a team that values integrity, excellence, and a client-obsessed mindset, all while enjoying the unique advantages of working in a vibrant city known for its rich history and diverse community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Service Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and corporate trust sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their services and recent developments in the market. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the needs of high-value clients. Highlight your client retention strategies and problem-solving skills, as these are key for the Senior Vice President role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Vice President, Client Service Executive in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Vice President, Client Service Executive. Highlight your experience in client service and relationship management, especially in the Corporate Trust or financial services sector. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and driven service success in the past. We love a good story!
Showcase Your Strategic Mindset:In your application, don’t forget to demonstrate your strategic thinking. Talk about how you've used metrics to assess client health and implemented solutions. We’re looking for someone who can think ahead and anticipate client needs!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets into the right hands. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at BNY Mellon
✨Know Your Stuff
Make sure you have a solid understanding of Corporate Trust products and the financial services industry. Brush up on market trends and regulatory changes that could impact your potential clients. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experience where you've successfully built and maintained client relationships. Highlight specific strategies you've used for client retention and how you've proactively addressed client needs. This will illustrate your client-obsessed mindset and commitment to service excellence.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex issues. Use concise language and avoid jargon unless necessary. Remember, exceptional communication is key in this role, so be ready to showcase your negotiation and problem-solving skills during the interview.
✨Collaborate and Connect
Demonstrate your ability to work with various internal stakeholders by sharing examples of successful collaborations. Discuss how you've resolved complex issues in the past and how you can bring that experience to the team. This will show that you understand the importance of teamwork in delivering seamless client service.
