At a Glance
- Tasks: Support and enhance software applications while collaborating with diverse teams.
- Company: Join a leading financial services firm in Manchester with a dynamic work culture.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact by improving application support and leveraging AI tools.
- Qualifications: Strong SQL skills, scripting knowledge, and experience with monitoring tools.
The predicted salary is between 40000 - 50000 £ per year.
We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester.
In this role, you’ll make an impact in the following ways:
- Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
- Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
- Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
- Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.
To be successful in this role, we’re seeking the following:
Technical skills:- Excellent SQL scripting skills
- Knowledge of any scripting language such as PowerShell or VBScript
- Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
- Experience of using Azure and Snowflake technology
- Knowledge of multi-tier application architecture
- Experience of web technologies and internet based applications
- Experience of working with Production and Non-production environments
- Experience of application recovery of priority incidents with limited support
- Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
- Knowledge of any issue/problem tracking system such as ServiceNow
- Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
- High level of professionalism when communicating with external clients and internal users to resolve problems.
- Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
- Results oriented, leading by example with excellent analytical and problem-solving skills.
- Maintain an attitude of continual service improvement to help suggest improvements and drive change.
Senior Specialist, Production Services Application Support Analyst in Manchester employer: BNY Mellon
At BNY Pershing, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters innovation and professional growth. Located in the vibrant city of Manchester, our team enjoys access to cutting-edge technology and resources, alongside opportunities for continuous learning and development. We value our employees' contributions and encourage a proactive approach to problem-solving, making this a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Production Services Application Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We recommend using the STAR method to structure your answers, so you can showcase your skills effectively.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. We love seeing real-life applications of your technical skills, especially in SQL and scripting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Senior Specialist, Production Services Application Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Specialist, Production Services Application Support Analyst. Highlight your technical skills like SQL scripting and experience with monitoring tools, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've collaborated with teams and resolved issues in previous positions, showing us your problem-solving skills.
Showcase Your Soft Skills:Don’t forget to highlight your soft skills! We value excellent communication and professionalism, so give us examples of how you've effectively liaised with cross-functional teams or managed client expectations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, ensuring you don’t miss out on this opportunity!
How to prepare for a job interview at BNY Mellon
✨Know Your Tech Inside Out
Make sure you brush up on your SQL scripting skills and any relevant scripting languages like PowerShell or VBScript. Familiarise yourself with the monitoring tools mentioned in the job description, such as AppD and Splunk, so you can confidently discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved issues in previous positions. Think about times when you had to investigate software problems or improve incident resolution processes, especially using AI tools or automation.
✨Communicate Like a Pro
Since this role involves liaising with various teams, practice articulating your thoughts clearly and concisely. Be ready to demonstrate your excellent verbal and written communication skills by discussing how you've effectively communicated with both technical and non-technical stakeholders.
✨Emphasise Your Team Spirit
Highlight your experience working in cross-continental and cross-cultural teams. Share examples that showcase your ability to collaborate and coordinate with diverse groups, and express your willingness to support all products and react promptly to live problems.
