At a Glance
- Tasks: Support Microsoft Dynamics and drive business transformation projects with innovative solutions.
- Company: Join BNY, a leading global financial services company known for innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a transformative team that shapes the future of finance.
- Qualifications: Experience with Microsoft Dynamics, strong communication, and analytical skills required.
The predicted salary is between 50000 - 60000 € per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We’re seeking a future team member for the role of Senior Specialist, Ops Transformation Support to join our CORPORATE TRUST OPERATIONS team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- Microsoft Dynamics Provide day-to-day administrative support to the Microsoft Dynamics strategic lead, including the creation and management of teams, queues, and user access. Act as a subject matter expert (SME) for Microsoft Dynamics, developing user documentation, FAQs, and delivering both regular and ad hoc reporting. Build strong partnerships with product and technical teams to stay informed on new features, releases, and known issues, ensuring effective communication and adoption. Lead regular training sessions, stand-ups, and office hours to drive user engagement, communicate changes, and capture and escalate issues.
- Business Transformation Coordinate project plans, tracking milestones, and ensuring key actions were completed on time across multiple workstreams. Improve project visibility and stakeholder alignment through regular status reporting, meeting coordination, and maintenance of accurate project documentation. Help drive process improvement efforts by identifying dependencies, tracking risks and issues, and escalating blockers to support timely decision-making. Contribute to stronger project governance by maintaining action logs, RAID trackers, and change records to support structured and controlled execution. Enable smoother implementation of transformation changes by working closely with cross-functional teams to monitor progress, support adoption activities, and promote consistent communication.
To be successful in this role, we’re seeking the following:
- Proven experience managing teams and queues within Microsoft Dynamics, or a comparable CRM platform.
- Strong written and verbal communication skills, with the ability to produce clear, detailed, and user-focused documentation.
- Experience supporting user adoption and change management within CRM or enterprise platforms, including training delivery and stakeholder engagement.
- Strong analytical skills with experience producing and interpreting operational reports and dashboards (e.g., Power BI or similar tools).
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Specialist, Ops Transformation Support in Manchester employer: BNY Mellon
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making us an exceptional employer for those seeking to make a meaningful impact in the financial services sector. Located in Manchester, our Corporate Trust Operations team offers a dynamic work environment where employees can thrive through comprehensive training, competitive benefits, and opportunities for personal and professional growth. Join us to be part of a forward-thinking organisation that values your contributions and supports your journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Ops Transformation Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Specialist role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Microsoft Dynamics. Brush up on your knowledge and be ready to discuss how you've used it in past roles. Show us that you're not just familiar with the platform, but that you can truly leverage it to drive transformation.
✨Tip Number 3
Practice your communication skills! Since this role involves training and stakeholder engagement, we recommend doing mock interviews with friends or family. Get comfortable explaining complex concepts in simple terms – it’ll make a huge difference during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re genuinely interested in being part of the BNY team. So, get that application in and let’s make some magic happen!
We think you need these skills to ace Senior Specialist, Ops Transformation Support in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Specialist role. Highlight your experience with Microsoft Dynamics and any relevant project management skills. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since strong written and verbal communication is key for this role, don’t hold back! Use clear, concise language in your application. We love seeing candidates who can articulate their thoughts effectively, just like we do at BNY.
Demonstrate Your Analytical Prowess:If you've got experience with operational reports or dashboards, make it shine in your application. We’re looking for someone who can interpret data and drive insights, so share examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our extraordinary team!
How to prepare for a job interview at BNY Mellon
✨Know Your Microsoft Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics. Be prepared to discuss your experience managing teams and queues within the platform, and think of specific examples where you've improved user adoption or delivered training sessions.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are key for this role, practice articulating your thoughts clearly. Prepare to explain how you've produced user-focused documentation and engaged stakeholders in previous projects.
✨Demonstrate Your Analytical Prowess
Be ready to talk about your experience with operational reports and dashboards. Bring examples of how you've used tools like Power BI to interpret data and drive decision-making, as this will show your analytical skills in action.
✨Highlight Your Project Management Experience
Prepare to discuss your experience coordinating project plans and tracking milestones. Think of instances where you've improved project visibility and stakeholder alignment, and be ready to share how you maintained accurate project documentation.
