Senior Specialist, Client Service in Manchester

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a future team member for the role of Senior Specialist, Operations Client Service Representative to join our Wealth Services Operations team. This role is located in Manchester. BNY’s Wealth Services platform is a dynamic, next-generation ecosystem that leverages advanced data analytics, intuitive digital tools, and seamless third-party integrations to streamline operations and empower advisors to deliver personalized, world-class wealth experiences at unprecedented scale.

In this role, you’ll make an impact in the following ways:

• Serves as the technical expert for the most complex transactions and processes on a daily basis.
• Independently assists clients by responding to the most complex phone, email and other inquiries regarding the most technically advanced company products, services and procedures.
• Provides technical assistance for the most complex issues that have been escalated by junior team members and guides junior and senior team members towards solutions.
• Researches and resolves complex operational or client issues.
• Identifies trends in client issues and proposes and implements solutions.
• Formally assigns work to team and is held accountable for team's work completion and quality.
• Monitors resource allocation for team to allow team to best respond to client inquiries that require department or product specific technical knowledge.
• Monitors team efficiency and develops and implements process improvement tactics.
• Is held accountable for team efficiency.
• Provides guidance to experienced staff; likely serves as the team leader for team.
• Develops and is accountable for the achievement of team objectives.

To be successful in this role, we’re seeking the following:

• High School/secondary school or the equivalent combination of education and experience is required; Bachelor’s degree preferred.
• A number of years total work experience preferred.
• Experience in financial services operations, wealth operations and client service preferred.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.