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- Tasks: Support and enhance software applications while collaborating with diverse teams.
- Company: Join a leading financial services firm in Manchester with a dynamic work culture.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Work in a collaborative environment with global teams and continuous improvement focus.
- Why this job: Make a real impact by improving application support and leveraging AI tools.
- Qualifications: Strong SQL skills, scripting experience, and a passion for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester.
In this role, you’ll make an impact in the following ways:
- Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
- Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
- Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
- Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.
To be successful in this role, we’re seeking the following:
Technical skills:- Excellent SQL scripting skills
- Knowledge of any scripting language such as PowerShell or VBScript
- Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
- Experience of using Azure and Snowflake technology
- Knowledge of multi-tier application architecture
- Experience of web technologies and internet based applications
- Experience of working with Production and Non-production environments
- Experience of application recovery of priority incidents with limited support
- Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
- Knowledge of any issue/problem tracking system such as ServiceNow
- Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
- High level of professionalism when communicating with external clients and internal users to resolve problems.
- Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
- Results oriented, leading by example with excellent analytical and problem-solving skills.
- Maintain an attitude of continual service improvement to help suggest improvements and drive change.
Senior Associate, Production Services Application Support Analyst in Manchester employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate, Production Services Application Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Associate role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can demonstrate your SQL scripting and any automation projects. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Associate, Production Services Application Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Associate, Production Services Application Support Analyst. Highlight your technical skills, especially in SQL and any scripting languages you know. We want to see how your experience aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with monitoring tools and AI automation – we love that stuff!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about results here at StudySmarter, so demonstrate your analytical skills and how you’ve improved processes in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at BNY Mellon
✨Know Your Tech Inside Out
Make sure you brush up on your SQL scripting skills and any relevant scripting languages like PowerShell or VBScript. Be ready to discuss your experience with monitoring tools such as AppD, Splunk, or Grafana, as well as your familiarity with Azure and Snowflake technology.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in past roles. Think about specific incidents where you took ownership and led the resolution process, especially in high-pressure situations. This will demonstrate your analytical skills and results-oriented mindset.
✨Communicate Like a Pro
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly and professionally. You might want to role-play common scenarios with a friend to ensure you're comfortable communicating technical information to non-technical audiences.
✨Embrace Continuous Improvement
Be prepared to discuss how you've identified opportunities for improvement in previous roles. Highlight any experience you have with AI tools and automation, and be ready to suggest ways these could enhance workflows and incident resolution processes in the new role.