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- Tasks: Lead training initiatives for new hires in a dynamic financial services environment.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Enjoy competitive pay, flexible resources, and generous paid leave for personal moments.
- Why this job: Make a real impact by shaping the future of finance through training and development.
- Qualifications: Experience in client-facing roles and knowledge of training methodologies required.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of EMEA Training Lead to join our EMEA Enterprise Contact Centre – Transfer Agency team. This role is located in Manchester, UK.
Responsibilities
- Own and deliver EMEA Enterprise Contact Centre (ECC) new hire training plans.
- Create and own EMEA ECC new hire and training certification programs and pathways.
- Alongside the ECC management team, support ongoing staff development planning and opportunities through targeted training.
- Regularly monitor staff competency levels and supplement with additional training where required, in line with development plans.
- Sample monitoring of the quality of calls and emails for all investor-facing staff.
- Be the point of contact with training peers across Global ECC teams and Transfer Agency (TA) Operations team to align best practice and knowledge sharing.
- Maintain your working knowledge of all products and procedures within TA and ECC.
- Take accountability for your development and undertake training/coaching identified to support delivery of high level of client service.
- Support and provide client training on internal systems where required.
- Align with our Digital Adoption partners to further enhance Artificial Intelligence (AI) support and training tools.
Qualifications
- Direct client facing experience within a fast-paced environment.
- Have knowledge of training methodologies and be able to adapt approach for different scenarios and learning preferences.
- Experience of supporting staff with both classroom and on-the-job training and development needs within financial services.
- Comfort and experience in working independently and collaboratively in a global cross-functional team.
- Knowledge of Transfer Agency or Contact Centre is preferred.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Associate - EMEA Training Lead in Manchester employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate - EMEA Training Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at BNY on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching BNY's culture and values. Think about how your experience aligns with their mission of driving transformative solutions. Show them you’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Associate - EMEA Training Lead in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Associate - EMEA Training Lead role. Highlight your relevant experience in training methodologies and client-facing roles, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the responsibilities mentioned in the job description. This helps us see how you can contribute to our team.
Be Authentic: Let your personality shine through in your application. We value bold ideas and exceptional talent, so don’t be afraid to express your passion for training and development in the financial services sector.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our extraordinary team!
How to prepare for a job interview at BNY Mellon
✨Know Your Stuff
Make sure you have a solid understanding of BNY's services, especially in the Transfer Agency and Contact Centre areas. Brush up on their training methodologies and be ready to discuss how you can adapt these for different learning preferences.
✨Showcase Your Experience
Prepare to share specific examples from your past roles where you've successfully delivered training or supported staff development. Highlight any direct client-facing experience and how it has shaped your approach to training in fast-paced environments.
✨Be a Team Player
BNY values collaboration, so be ready to discuss how you've worked with cross-functional teams in the past. Think of examples where you've aligned best practices or shared knowledge with peers, especially in a global context.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company culture. Inquire about their current training initiatives or how they leverage AI in their training processes. This demonstrates your enthusiasm and forward-thinking mindset.
