At a Glance
- Tasks: Support Microsoft Dynamics, manage teams, and drive user engagement through training and communication.
- Company: Join BNY, a leader in corporate trust operations with a focus on innovation.
- Benefits: Enjoy competitive pay, generous leave, and wellness programmes tailored for you.
- Other info: Be part of a diverse team committed to personal and professional growth.
- Why this job: Make a real impact by leading transformation and enhancing user experiences.
- Qualifications: Experience with Microsoft Dynamics or similar CRM, strong communication, and analytical skills.
The predicted salary is between 45000 - 55000 £ per year.
Senior Specialist, Ops Transformation Support Position: Manchester, UK within the Corporate Trust Operations team.
Responsibilities
- Provide day‑to‑day administrative support to the Microsoft Dynamics strategic lead, including creation and management of teams, queues, and user access.
- Act as subject matter expert (SME) for Microsoft Dynamics, developing user documentation, FAQs, and delivering regular and ad‑hoc reporting.
- Build strong partnerships with product and technical teams to stay informed on new features, releases, and known issues, ensuring effective communication and adoption.
- Lead regular training sessions, stand‑ups, and office hours to drive user engagement, communicate changes, and capture and escalate issues.
- Coordinate project plans, tracking milestones, and ensuring key actions were completed on time across multiple workstreams.
- Improve project visibility and stakeholder alignment through regular status reporting, meeting coordination, and maintenance of accurate project documentation.
- Help drive process improvement efforts by identifying dependencies, tracking risks and issues, and escalating blockers for timely decision-making.
- Contribute to stronger project governance by maintaining action logs, RAID trackers, and change records to support structured and controlled execution.
- Enable smoother implementation of transformation changes by working closely with cross‑functional teams to monitor progress, support adoption activities, and promote consistent communication.
Qualifications
- Proven experience managing teams and queues within Microsoft Dynamics, or a comparable CRM platform.
- Strong written and verbal communication skills with the ability to produce clear, detailed, and user-focused documentation.
- Experience supporting user adoption and change management within CRM or enterprise platforms, including training delivery and stakeholder engagement.
- Strong analytical skills with experience producing and interpreting operational reports and dashboards (e.g., Power BI or similar tools).
Benefits
BNY offers highly competitive compensation, benefits and wellbeing programs, including generous paid leaves, paid volunteer time and access to flexible global resources and tools. Focus on health, personal resilience and financial goals as a valued team member. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.
Ops Transformation Specialist — Dynamics & Adoption Leader in Manchester employer: BNY Mellon
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Corporate Trust Operations team in Manchester. Our commitment to employee growth is evident through comprehensive training programs and opportunities for professional development, alongside competitive compensation and generous benefits that prioritise your wellbeing. Join us to be part of a diverse and inclusive environment where your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Transformation Specialist — Dynamics & Adoption Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how important it is to build those connections; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Ops Transformation. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with Microsoft Dynamics and any relevant projects. This will help you stand out and demonstrate your expertise during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Ops Transformation Specialist — Dynamics & Adoption Leader in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Ops Transformation Specialist role. Highlight your experience with Microsoft Dynamics and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application reflects that. Use clear, concise language and structure your documents well. We love a good, easy-to-read application!
Demonstrate Your Analytical Skills:Include examples of how you've used data to drive decisions or improve processes in your previous roles. If you've worked with operational reports or dashboards, let us know! We’re keen on seeing your analytical prowess.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at BNY Mellon
✨Know Your Dynamics Inside Out
Make sure you brush up on your Microsoft Dynamics knowledge. Be prepared to discuss your experience managing teams and queues within the platform, as well as any user adoption strategies you've implemented. This will show that you're not just familiar with the tool, but that you can leverage it effectively.
✨Showcase Your Communication Skills
Since strong written and verbal communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've created user documentation or delivered training sessions in the past. This will demonstrate your ability to produce user-focused content and engage stakeholders.
✨Highlight Your Analytical Prowess
Be ready to discuss your experience with operational reports and dashboards. Bring examples of how you've used tools like Power BI to interpret data and drive decisions. This will help illustrate your analytical skills and how they can benefit the team.
✨Prepare for Change Management Questions
Expect questions about your experience with change management and user adoption. Think of specific instances where you've led training sessions or coordinated project plans. Showing that you can drive user engagement and manage transitions smoothly will set you apart.
