At a Glance
- Tasks: Investigate and resolve client complaints while ensuring compliance with regulations.
- Company: Join BNY Mellon, a leading financial services company in Manchester.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping clients and resolving their issues effectively.
- Qualifications: Bachelor’s degree preferred; strong problem-solving and communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
BNY Mellon in Manchester is seeking a Specialist II, Complaints to join our UK Transfer Agency team.
You will investigate and resolve client complaints, own resolution including final responses and arranging compensation where appropriate.
You will ensure work complies with regulatory requirements (CASS, COLL, COBS, DISP, GDPR, Consumer Duty) and escalate high-priority issues.
The role welcomes a blend of education and experience, with a bachelor’s degree beneficial, and a willingness to develop
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Investor Services Complaints Specialist II in Manchester employer: BNY Mellon
At BNY Mellon, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. Our commitment to employee growth is evident through comprehensive training programs and career advancement opportunities, alongside competitive compensation and benefits that ensure our team members feel valued and supported in their professional journeys.
