FX Overlay Middle Office Manager, Vice President in Manchester

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a future team member for the role of Vice President, Middle Office Manager, to join our FX Overlay Service Delivery team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Assist in overseeing the day‑to‑day operations of a Middle Office FX Overlay Operations team.
• Responsible for owning medium to large sized client relationships, engaging with clients daily.
• Provide technical assistance on complex matters.
• Ensure work produced meets product/service standards and exceeds quality standards.
• Drive efficiencies in the daily environment – look to deploy AI, Digital Tools and automation initiatives on a consistent basis.
• Constantly identify opportunities for workflow improvement and operational efficiency, with a goal to reduce manual touchpoints and ongoing capacity creation.
• Ensure procedures are properly documented.
• Direct, motivate and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Responsible for publication and reporting of client KPIs to clients and showcasing these results in periodic service reviews.
• Serve as escalation point of contact on various client relationships.
• Participate in quarterly and ongoing development priority planning sessions and initiatives.
• Partner with the Change team to assist in the design and deployment of change initiatives.
• Responsible for ensuring error reports are in compliance with service level agreements. Manages escalation and correction of errors.
• Provides oversight on review of exceptions, ensuring all internal, external, and regulatory procedures are followed.
• Resolve complex, escalated issues.
• Instruct, assign, direct and review the work of team members.
• Assist in preparation of performance reviews and provides ongoing feedback to staff.

To be successful in this role, we’re seeking the following:

• Bachelors degree, mutual fund industry background preferred.
• 5-7 years of technical and/or supervisory experience preferred.
• Experience in FX Overlay, Fund Accounting or the mutual fund industry strongly preferred.
• Proven track record in implementing change.
• Proficiency with digital tools and foundational knowledge of AI mandatory.

Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.