At a Glance
- Tasks: Resolve cash and stock issues, assist with client queries, and manage daily settlements.
- Company: Join BNY, a leading global financial services company driving innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic culture with opportunities for personal and professional growth.
- Why this job: Be part of a team that influences 20% of the world's investible assets.
- Qualifications: Client service experience, Microsoft Office skills, and adaptability to change.
The predicted salary is between 30000 - 40000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Specialist, Shareholder Services to join our Wealth Services Operations team. This role is located in Manchester.
Responsibilities- Cash and stock break resolution
- Responsible for review, investigation and response on client queries
- Assisting manager on projects and client meetings
- Testing for releases, functional changes, and ad-hoc testing
- Day to day settlements duties and tasks: chasing counter parties for outstanding trades, ensuring accounts are fully funded, resolving blocked or rejected trades
- Managing stock positions to ensure securities are in the right place
- Keeping procedures updated
- Saving down and learning market information
- Responsible for the quality and completion of own work.
- Provides product knowledge and technical assistance as necessary.
- Experience in dealing with clients over the phone and written (email)
- Proven track record of delivering excellent client service
- Ability to adapt to change and use initiative to overcome challenges
- Must have intermediate knowledge of Microsoft Office products (specifically Word, Excel, Access, Outlook)
- Understanding of CREST settlement desirable
At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Awards America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025
Benefits and RewardsBNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans
Employee Representative - Full Time in Manchester employer: BNY Mellon
At BNY, we pride ourselves on fostering a culture that champions employee growth and success, making it an exceptional place to work. Located in Manchester, our team enjoys competitive compensation, generous benefits, and a commitment to wellbeing, all while being part of a leading global financial services company that values innovation and collaboration. Join us to be part of a dynamic environment where your contributions truly matter and where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Representative - Full Time in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at BNY on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching BNY's culture and values. Show them you’re not just another candidate; you’re someone who aligns with their mission and is ready to contribute to #LifeAtBNY.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Employee Representative - Full Time in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Employee Representative role. Highlight your relevant experience and skills that match the job description, especially your client service expertise and Microsoft Office knowledge.
Showcase Your Communication Skills:Since this role involves dealing with clients both over the phone and in writing, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities:The job requires resolving cash and stock breaks, so don’t forget to mention any past experiences where you successfully tackled challenges. We love seeing how you’ve used your initiative to overcome obstacles!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at BNY!
How to prepare for a job interview at BNY Mellon
✨Know Your Stuff
Make sure you understand the role of an Employee Representative and the responsibilities that come with it. Brush up on your knowledge of cash and stock break resolution, client queries, and settlement duties. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Client Service Skills
BNY values excellent client service, so be prepared to share examples from your past experiences where you’ve gone above and beyond for clients. Think about specific situations where you resolved issues or improved client satisfaction, as this will demonstrate your ability to adapt and use initiative.
✨Familiarise Yourself with Technology
Since BNY harnesses cutting-edge AI and technology, it’s crucial to highlight your intermediate knowledge of Microsoft Office products. Be ready to discuss how you've used these tools in previous roles, especially Excel for data management or reporting, as this will align with their tech-savvy culture.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific projects you might be involved in. This shows your genuine interest in the role and helps you assess if BNY is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
