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- Tasks: Design and implement training programmes for new hires in a dynamic contact centre environment.
- Company: Leading financial services company based in Manchester with a focus on excellence.
- Benefits: Competitive compensation, diverse benefits, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of training in a cutting-edge contact centre.
- Qualifications: Experience in client-facing roles and strong knowledge of training methodologies.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services company in Manchester is seeking a Senior Associate - EMEA Training Lead to design and implement training programs for new hires in the EMEA Enterprise Contact Centre.
Responsibilities include:
- Monitoring staff competency
- Collaborating with global colleagues
- Delivering high-quality training in a dynamic environment
The ideal candidate has experience in client-facing roles and a strong knowledge of training methodologies. Competitive compensation and diverse benefits are offered.
EMEA Training Lead | AI-Driven Contact Centre Excellence in Manchester employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Training Lead | AI-Driven Contact Centre Excellence in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s training methodologies. Show us you know your stuff and how you can bring value to their EMEA Training Lead role.
✨Tip Number 3
Practice your delivery! Since this role involves training, we suggest doing mock presentations. This will help you feel confident and showcase your skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace EMEA Training Lead | AI-Driven Contact Centre Excellence in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the EMEA Training Lead role. Highlight any relevant training methodologies you've used and client-facing roles you've held, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about training and how your background makes you the perfect candidate for this dynamic environment. We love seeing enthusiasm and personality!
Showcase Your Collaboration Skills: Since this role involves working with global colleagues, be sure to mention any experience you have in collaborative projects. We want to see how you can bring teams together and enhance training programs across borders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at BNY Mellon
✨Know Your Training Methodologies
Make sure you brush up on various training methodologies before the interview. Be ready to discuss how you've applied these in previous roles, especially in client-facing environments. This will show that you understand the nuances of effective training.
✨Showcase Your Collaboration Skills
Since the role involves working with global colleagues, prepare examples of how you've successfully collaborated in diverse teams. Highlight any experiences where you’ve adapted your training style to meet different cultural needs or preferences.
✨Demonstrate Competency Monitoring Techniques
Be prepared to talk about how you monitor staff competency and ensure high-quality training outcomes. Share specific tools or methods you've used in the past to assess and enhance employee performance.
✨Prepare for Dynamic Scenarios
The environment is described as dynamic, so think of examples where you've had to adapt your training approach on the fly. Discuss how you handle unexpected challenges and maintain engagement during training sessions.
