At a Glance
- Tasks: Lead operations strategy and enhance client experience through innovative solutions.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in finance while driving transformative change.
- Qualifications: 10-12 years experience, leadership skills, and a passion for innovation.
The predicted salary is between 54000 - 84000 £ per year.
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting‐edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We're seeking a future team member for the role of Director to join our Client Experience, EMEA team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.
- Lead delivery of Operations services across Pods and SDGs, focusing on continuous improvement in client experience, unit costs, and control enhancements.
- Implement a comprehensive set of Operations metrics, including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.
- Provide senior Operations expertise to support the Platform mandate, escalating issues to the EPO, Operations Practice lead, and relevant governance forums.
- Engage directly with external clients to offer insights and advice on improving efficiency on the Platform, including peer benchmarking.
- Identify and recruit Operations talent required within the Platform.
- Proactively implement standards, tools, and techniques defined by the Operations Practice, including Operations metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.
- Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to continually enhance and develop the Operations training curriculum.
- Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end‐to‐end transaction flows across the enterprise.
- Develop and execute a communications strategy to ensure all Operations staff are informed about Platform priorities and their role in supporting them.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in a related discipline or equivalent work experience required. Applicable local/regional licenses or certifications as required by the business.
- 10-12 years of total work experience with at least 2-3 years in a leadership or management role preferred.
- Operations experience required; Agile experience preferred.
- Experience with both Business‐As‐Usual (BAU) and larger project/program delivery preferred.
- Strong data management and Digital Tool deployment skills.
- Demonstrated leadership and influencing capabilities.
- Ability to make timely and effective decisions.
- Strong problem‐solving skills.
- Passion for challenging the status quo and driving innovative ideas.
- Commitment to a non‐hierarchical, transparent, and trustworthy work environment.
- Willingness to actively engage in execution and learning, encouraging the team to do the same.
- Effective communication skills with the ability to articulate vision and gain alignment.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‐for‐performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Director, Operations Lead in Manchester employer: BNY Mellon
At BNY, we pride ourselves on fostering a culture that champions innovation and employee growth, making us an exceptional employer in the financial services sector. Located in Manchester, UK, our team enjoys access to cutting-edge technology and a collaborative environment that encourages bold ideas and continuous improvement. With competitive compensation, generous benefits, and a commitment to work-life balance, BNY is dedicated to empowering our employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Operations Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing what makes BNY tick will help you stand out and show you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Director, Operations Lead. Highlight your leadership skills and how you can drive innovation at BNY.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BNY family.
We think you need these skills to ace Director, Operations Lead in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director, Operations Lead role. Highlight your leadership experience and any relevant operations metrics you've worked with to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect candidate. Don't forget to mention your commitment to innovation and client experience!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think outside the box and drive innovative solutions, so let us see your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at BNY Mellon
✨Know Your Operations Inside Out
Before the interview, dive deep into BNY's operations strategy and recent initiatives. Familiarise yourself with their approach to client experience and how they leverage technology. This will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Leadership Style
Prepare to discuss your leadership philosophy and how you've successfully led teams in the past. Use specific examples that highlight your ability to influence and drive change, especially in a non-hierarchical environment like BNY.
✨Be Data-Driven
Since the role requires strong data management skills, come prepared with examples of how you've used data to improve operations or client experiences. Discuss any metrics you've implemented and the impact they had on efficiency and decision-making.
✨Engage with Their Culture
BNY values a transparent and trustworthy work environment. During the interview, express your commitment to these values and share how you've fostered a similar culture in your previous roles. This will show that you're not just a fit for the job, but also for their team.
