At a Glance
- Tasks: Oversee client service standards and resolve operational queries in a dynamic financial environment.
- Company: Join BNY, a leading global financial services company with an inclusive culture.
- Benefits: Competitive pay, flexible work options, generous leave, and wellness programmes.
- Other info: Hybrid role in Manchester with excellent career growth opportunities.
- Why this job: Make a real impact in finance while developing your skills in a supportive team.
- Qualifications: Experience in financial services and strong Excel skills preferred; training provided.
The predicted salary is between 40000 - 50000 € per year.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Associate, Client Documentation to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.
In this role, you’ll make an impact in the following ways:
- Conduct oversight of work processed in our operational processing centers to ensure all client service standards are met/exceeded. This work may include managing change, records maintenance, payments, reconciliation of invoices, and other processes for Transfer Agency.
- Investigate and resolve day-to-day operational queries, issues, and incidents and analyze data to monitor performance and drive continuous improvement, owning the review and maintenance of relevant procedures with our print vendor.
- Support the operations manager with daily workflow management, training, and development within the team, and participate in periodic reviews and audits with internal and external stakeholders.
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR, and Consumer Duty as applicable.
To be successful in this role, we’re seeking the following:
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
- 5-7 years of total work experience preferred but we will consider less experienced candidates.
- Experience in a financial services operational area and/or oversight preferred.
- Advanced Excel skills, data analysis, and data mapping experience preferred.
- VBA knowledge is an advantage but not essential.
- Willingness to develop personal skills in AI/Digital Tools preferred.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Associate, Shareholder Services II in Manchester employer: BNY Mellon
At BNY, we pride ourselves on fostering a culture that empowers our employees to thrive and innovate within the financial services sector. Located in Manchester, UK, our hybrid work model offers flexibility while providing access to competitive compensation, comprehensive benefits, and opportunities for personal and professional growth. Join us to be part of a diverse team that is committed to making a positive impact on businesses and communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Shareholder Services II in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching BNY’s culture and values. They love innovation and inclusivity, so think of examples from your experience that showcase these traits. We want to see how you fit into their #LifeAtBNY!
✨Tip Number 3
Practice common interview questions related to operational roles. Think about how you’ve handled challenges in previous jobs, especially in financial services. We need to show them you can tackle those day-to-day queries with ease!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at BNY.
We think you need these skills to ace Associate, Shareholder Services II in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience in financial services and operational roles, as this will show us you’re a great fit for the Associate position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our values at BNY. Don’t forget to mention any specific achievements that demonstrate your capabilities.
Showcase Your Skills:If you’ve got advanced Excel skills or experience with data analysis, make sure to highlight these in your application. We love candidates who can bring technical skills to the table, so don’t be shy about showcasing what you can do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at BNY Mellon
✨Know Your Numbers
Since the role involves a lot of data analysis and financial oversight, brush up on your Excel skills. Be prepared to discuss how you've used data in previous roles to drive improvements or solve problems. Maybe even bring a few examples of reports or analyses you've done!
✨Understand Regulatory Requirements
Familiarise yourself with key regulations like CASS, GDPR, and Consumer Duty. During the interview, you might be asked how these regulations impact operations. Showing that you understand these frameworks will demonstrate your readiness for the role.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've tackled operational issues in the past. Think about times when you had to investigate a problem, analyse data, and implement a solution. This will highlight your analytical skills and ability to improve processes.
✨Emphasise Team Collaboration
This role involves working closely with others, so be prepared to discuss your experience in team settings. Share examples of how you've supported colleagues or managed workflows. Highlighting your collaborative spirit will resonate well with their inclusive culture.
