At a Glance
- Tasks: Investigate and resolve client complaints while ensuring compliance with regulations.
- Company: Join BNY, a leading global financial services company driving innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that shapes the future of finance with cutting-edge technology.
- Qualifications: Experience in financial services preferred; a willingness to learn about AI is a plus.
The predicted salary is between 30000 - 40000 € per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We’re seeking a future team member for the role of Specialist, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.
- Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate.
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
- Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement.
To be successful in this role, we’re seeking the following:
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
- Experience in a financial services operational area and/or oversight handling preferred.
- Willingness to develop personal skills in AI/Digital Tools preferred.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Associate, Investor Services Operations II in Manchester employer: BNY Mellon
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making it an exceptional place for employees to thrive. Located in Manchester, our team enjoys access to cutting-edge technology and a commitment to personal growth, alongside competitive compensation and generous benefits that support work-life balance. Join us to be part of a forward-thinking financial services company that values your contributions and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Investor Services Operations II in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching BNY and understanding their culture. Familiarise yourself with their values and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. The more comfortable you are with common interview questions, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Associate, Investor Services Operations II in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate, Investor Services Operations II role. Highlight relevant experience in financial services and any skills that align with the job description. We want to see how you can make an impact!
Showcase Your Skills:Don’t forget to mention your experience with AI and digital tools if you have it! This is a great way to show us that you're ready to embrace the innovative culture at BNY. We love seeing candidates who are eager to develop their skills.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BNY Mellon
✨Know Your Stuff
Before the interview, make sure you understand BNY's role in the financial services industry. Familiarise yourself with their values and recent news. This will help you connect your answers to their mission and show that you're genuinely interested.
✨Showcase Your Problem-Solving Skills
Since the role involves investigating and resolving complaints, prepare examples from your past experiences where you've successfully handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Get Comfortable with Regulations
Brush up on relevant regulations like CASS, COLL, and GDPR. Being able to discuss how these apply to the role will demonstrate your readiness to handle compliance-related tasks effectively.
✨Embrace Technology
BNY values innovation, so be prepared to talk about your experience with AI and digital tools. If you’ve used any tech solutions to improve processes or resolve issues, share those stories to highlight your adaptability and forward-thinking mindset.
