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- Tasks: Lead client service strategies and deliver exceptional support across multiple platforms.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Be part of a diverse team driving transformative solutions worldwide.
- Why this job: Make a real impact in finance while collaborating with top talent and cutting-edge technology.
- Qualifications: Experience in client services and fund operations; leadership skills essential.
The predicted salary is between 80000 - 120000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Director, Client Service Manager to join our Client Services, Alternatives team. This role is located in London.
In this role, you’ll make an impact in the following ways:
- Serve as the senior point of contact to major clients on complex service issues and independently develop strategies to deliver world-class client service across multiple products and platforms.
- Collaborate with clients and coordinate internal stakeholders to align client needs with BNY’s commercial strategy; act as the central point of contact across Operations, Client Coverage, Product, and Technology.
- Proactively partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities to improve service; own the end-to-end client service delivery model and monitor client satisfaction.
- Review and manage the execution of service commitments and evolve the client service model (e.g., SLA evolution and changes); provide thought leadership and proactively communicate with a comprehensive understanding of clients’ businesses.
To be successful in this role, we’re seeking the following:
- Experience in a fund services operational area and/or client services preferred. Alternatives segment experience required.
- Experienced in leading management and resolution of complex, cross-product/platform issues and incidents; both internally and also in partnership with clients.
- People Leadership within a client services environment.
- Bachelor’s degree or the equivalent combination of education and experience required; MBA preferred.
Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Director, Client Service Manager in London employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those who work at BNY or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching BNY’s culture and values. Understand their approach to client service and think of examples from your experience that align with their mission. This will show you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. It keeps you on their radar and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We want to see your application directly, so make sure you showcase your skills and experiences that match the Director, Client Service Manager role!
We think you need these skills to ace Director, Client Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director, Client Service Manager. Highlight your experience in fund services and client management, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client service and how your background aligns with BNY's mission. Be sure to mention specific examples of how you've tackled complex service issues in the past.
Showcase Your Problem-Solving Skills: In your application, we want to see how you approach challenges. Share examples of how you've developed strategies to improve client service or resolved cross-product issues. This will help us understand your thought process and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BNY Mellon
✨Know Your Client Service Inside Out
Make sure you understand the ins and outs of client service, especially in the financial sector. Brush up on your knowledge of fund services and alternatives, as this will help you speak confidently about how you can enhance client satisfaction and resolve complex issues.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing client relationships. Think about specific situations where you’ve successfully navigated challenges or improved service delivery, as this will demonstrate your capability to lead in a client services environment.
✨Align with BNY’s Culture
Familiarise yourself with BNY’s values and culture. Be ready to discuss how your personal values align with theirs, particularly around innovation and collaboration. This shows that you’re not just looking for a job, but a place where you can contribute to something extraordinary.
✨Prepare Insightful Questions
Have a list of thoughtful questions ready to ask during the interview. Inquire about their approach to client service delivery and how they leverage technology to improve client experiences. This not only shows your interest but also your strategic thinking regarding the role.