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For Companies At a Glance
- Tasks: Lead application support and ensure smooth tech operations across teams.
- Company: Join BNY, a global leader in financial services with a commitment to innovation and inclusivity.
- Benefits: Enjoy competitive pay, flexible resources, generous leave, and wellness programs.
- Why this job: Be part of a culture that values growth, innovation, and making a positive impact.
- Qualifications: Tech background with experience in application support and leadership required.
- Other info: This role is hybrid, based in Manchester, and offers a chance to work with diverse teams.
The predicted salary is between 43200 - 72000 ÂŁ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world's financial system, we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Director Application Support Manager to join our BNY Pershing team. This role is located in Manchester - HYBRID.
Responsibilities
- The role involves working alongside all parts of the organization specifically Engineering, Operations, Finance, Compliance, and Product Management, as well as BNY and other external parties, employing application engineering skills along with understanding and following the BNY Delivery Life Cycle.
- Management responsibility of overseeing the implementation, maintenance, delivery, and support of applications across controlled Test and Production environments, this is achieved in adherence to BNY procedures and policies.
- To provide and implement resilient technology services and oversee disaster recovery facilities to support business continuity, in conjunction with Operational Risk Management.
- Oversee communication to clients in all areas around Technology including Major Incidents, Change Activity, Major Services Issues, Service Improvement plans, and activities in line with BNY and Pershing EMEA Marketing and Communication policies.
- Oversee outsourcing and vendor management for third parties providing information technology infrastructure, including services provided by BNY Mellon Technology.
Qualifications
- Educational background in Technology
- Experience in Application Production Support, Disaster Recovery
- Experience in ITIL Framework - Incident, Problem, Change, Release, and Service Management
- Experience Senior Management/Director People Leadership
At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024; World’s Most Admired Companies, Fortune 2024; Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024; Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024; “Most Just Companies”, Just Capital and CNBC, 2024; Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024; Bloomberg’s Gender Equality Index (GEI), 2023.
Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Director, Production Services employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Production Services
✨Tip Number 1
Familiarise yourself with the BNY Delivery Life Cycle. Understanding this process will not only help you in interviews but also demonstrate your commitment to aligning with their operational standards.
✨Tip Number 2
Network with current or former employees of BNY, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Highlight your experience with ITIL Framework in conversations. Be prepared to discuss specific instances where you've successfully managed incidents, problems, or changes, as this is crucial for the role.
✨Tip Number 4
Research BNY's recent projects and initiatives, particularly in technology and disaster recovery. Being knowledgeable about their current focus areas will show your genuine interest and help you stand out in discussions.
We think you need these skills to ace Director, Production Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application production support, disaster recovery, and ITIL frameworks. Use specific examples that demonstrate your leadership skills and ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that connects your background in technology and management to the responsibilities of the Director Application Support Manager role. Emphasise your understanding of the BNY Delivery Life Cycle and how you can contribute to their culture of innovation.
Highlight Relevant Qualifications: Clearly list your educational background in technology and any certifications related to ITIL or application support. This will help the hiring team see your qualifications at a glance.
Showcase Soft Skills: In your application, mention soft skills such as communication, problem-solving, and resilience. These are crucial for overseeing client communications and managing major incidents, which are key aspects of the role.
How to prepare for a job interview at BNY Mellon
✨Understand the BNY Culture
Before your interview, take some time to research BNY's culture and values. They pride themselves on innovation and inclusivity, so be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Showcase Your Technical Expertise
As a Director of Application Support Manager, you'll need to demonstrate your technical skills and experience in application production support and disaster recovery. Be ready to provide specific examples of how you've successfully managed these areas in previous roles.
✨Prepare for Leadership Questions
Expect questions about your leadership style and experience managing teams. Think of examples where you've led teams through challenges, implemented changes, or improved processes, as this role requires strong people leadership skills.
✨Discuss Vendor Management Experience
Since the role involves overseeing outsourcing and vendor management, prepare to discuss your experience in this area. Highlight any successful partnerships you've built and how you've navigated challenges with third-party providers.
